CAFM/CMMS Helpdesk Coordinator

Khidmah; Abu Dhabi; On-site; AED 55,000 - 95,000; Full time

Job summary

Khidmah is seeking a Helpdesk Operator to coordinate maintenance and facility-related services from a central hub. You will log, monitor, and close service requests via CAFM/CMMS, ensuring data accuracy and timely responses in line with performance standards.

You will act as the main contact for clients, technicians, and management, supporting scheduling, escalation of urgent issues, and generation of performance reports to drive service excellence.

Qualifications

• High School Diploma or equivalent is required; Diploma in Administration, IT, or Facilities Management is preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Act as the main point of contact for all service requests, ensuring timely logging, classification, and assignment through the CAFM/CMMS system.
• Coordinate and monitor Planned Preventive Maintenance (PPM) and Reactive Maintenance (RM) work orders to ensure timely execution within SLAs.
• Follow up with technicians and supervisors to ensure tasks are completed, updated, and closed accurately in the system.
• Support daily scheduling and escalation of urgent or critical issues to maintain smooth service delivery.
• Maintain accurate and up-to-date asset and maintenance records in the CAFM/CMMS system.
• Generate daily, weekly, and monthly performance reports covering PPM, RM, and response metrics.
• Communicate effectively with clients, contractors, and internal teams to ensure timely updates and resolution.

Skills

Administrative support

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Khidmah is seeking a Helpdesk Operator to coordinate maintenance and facility-related services from a central hub. You will log, monitor, and close service requests via CAFM/CMMS, ensuring data accuracy and timely responses in line with performance standards.

You will act as the main contact for clients, technicians, and management, supporting scheduling, escalation of urgent issues, and generation of performance reports to drive service excellence.