Butler

Ennismore; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Accor invites applications for a Butler role at a luxury resort in Abu Dhabi. You will greet guests, orient rooms and facilities, coordinate in-room services with F&B, and maintain high standards of personal service throughout the stay.

Ideal candidates have luxury hospitality experience, strong English, leadership qualities, and a guest-first approach. Flexibility to work shifts, weekends, and holidays is required.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Previous experience in luxury hospitality, preferably Butler services.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalized service with professionalism and discretion.
• Excellent command of English; additional languages (Russian, Turkish, or Arabic) are an advantage.
• Well-groomed, guest-oriented and committed to luxury standards.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Greet all arriving guests and provide a detailed orientation of rooms and facilities.
• Coordinate with room service and F&B for in-room services and removal of items.
• Assist in servicing guest rooms and support housekeeping to required standards.
• Maintain guests' personal items and wardrobe in a clean, neat manner.
• Handle guest valet requests and simple garment care as needed.
• Unpack and pack guest luggage on request.
• Keep Butler’s pantry tidy and stocked.
• Assist guests with room and local information, bookings and reservations.
• Support in restaurants, reception, luggage services, back-of-house tasks as required.

Skills

Excellent communication

Interpersonal skills

Leadership

Problem-solving

Guest-focused service

Education

Hospitality management degree/diploma

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guestroomand assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or hospitalityoperations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly Russian, Turkishor Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.

Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding