Butler

ENNISMORE; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

ENNISMORE in Abu Dhabi is seeking an attentive luxury hospitality professional to greet guests, orient rooms, and coordinate in-room services. You will oversee room service coordination, support housekeeping, and maintain immaculate personal item care for guests throughout their stay.

The role requires strong English communication, leadership, and discretion, with flexibility for shifts including weekends and public holidays to uphold the highest luxury standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly Russian, Turkish or Arabic, are an advantage.

Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Coordinate with room service all food and beverage items served in rooms and subsequent removal of used items.
• Coordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard
• Check that rooms are serviced to standard
• Maintain the guest's personal items clothing and wardrobes in a clean neat fashion throughout their stay
• Collect, process, check, deliver all guests' valet requirements; perform simple pressing of guest clothing as necessary
• Unpack and pack guest's luggage as required by guests' request
• Ensure Butler's pantry in a clean orderly manner at all times
• Maintain stock and charge in suite bars
• Assist guest with room and local information, make bookings and reservations as required by guest
• Assist as required in the following areas: restaurant, reception, luggage services, back of house, cleaning and maintenance

Skills

Communication skills

Interpersonal skills

Leadership

Organizational skills

Problem solving

Guest service

Education

Diploma or degree in Hospitality Management

Job description

Job Description

Greet all arriving guests and offer a detailed orientation of their rooms and its facilities Co-ordinate with room service all food and beverage items served in rooms and subsequent removal of used items Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard check that rooms are serviced to standard Maintain the guest s personal items clothing and wardrobes in a clean neat fashion throughout their stay Collect process check deliver all guests valet requirements perform simple pressing of guest clothing as necessary Unpack and pack guest s luggage as required by guests request Ensure Butler s pantry in a clean orderly manner at all times Maintain stock and charge in suite bars Assist guest with room and local information make bookings and reservations as required by guest Assist as required in the following areas restaurant reception luggage services back of house cleaning and maintenance

Diploma or degree in Hospitality Management or a related field is preferred. Previous experience in luxury hospitality, preferably in Butler services or hospitality operations. Previous supervisory experience in a five-star hotel or luxury resort is an advantage. Excellent communication and interpersonal skills. Strong leadership, organisational, and problem-solving abilities. Ability to anticipate guest needs and deliver personalised service with professionalism and discretion. Excellent command of English; additional languages, particularly Russian, Turkish or Arabic, are an advantage. Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality. Flexible to work shifts, weekends, and public holidays as required.