Business Solutions Manager - Data Science & AI Projects (Revenue Management)

Etihad; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Etihad is seeking a hands-on Data Science and AI professional to join the Solutions & Innovation team. You will own data science and ML projects from idea to production, supporting Etihad’s Revenue Management function and its in-house ancillary dynamic pricing capability.

You will lead model development, deployment and continuous improvement, collaborating with cross-functional teams to drive measurable commercial impact and adoption across the business.

Qualifications

• Bachelor’s degree in CS, data science, statistics, mathematics or related quantitative field.
• 5+ years in data science, ML, AI or advanced analytics.
• Strong Python and/or R and production ML lifecycle experience.
• Experience with large datasets and scalable analytics solutions.
• Experience with Databricks and cloud environments (GCP/AWS/Azure).
• Strong project leadership and stakeholder management.
• Ability to explain complex technical concepts in business terms.
• Airline/travel industry experience preferred but not required.

Responsibilities

• Lead data science, ML and AI projects from ideation through deployment and productionisation.
• Develop ML models for dynamic pricing, forecasting, optimisation and commercial decision‑making.
• Advance our in‑house ancillary dynamic pricing capability.
• Identify AI/ML use cases to improve revenue generation and customer experience.
• Build analytical products and improve existing models.
• Test, validate and monitor models to deliver measurable business value.
• Collaborate with Revenue Management, Digital, Technology & Innovation and Commercial teams.
• Translate outputs into clear commercial insights for stakeholders.
• Move prototypes to production-ready solutions and drive adoption.

Skills

Hands-on data science

Project leadership

Python

R

Stakeholder management

Commercial/Revenue Management

Communication of outputs

Airline/travel industry domain

Education

Bachelor’s degree in Computer Science or quantitative field

Tools

Databricks

Cloud platforms (GCP/AWS/Azure)

Job description

Turn data science into real-world commercial decisions.

We’re looking for a hands‑on Data Science and AI professional to join Etihad’s Solutions & Innovation team and help build the next generation of analytical solutions supporting our Revenue Management function.

This isn’t a role where you’ll simply analyze data and make recommendations.

You’ll take ownership of data science and machine‑learning projects from idea to production – defining the problem, developing the model, building and testing proof‑of‑concepts, deploying solutions and continuously improving their performance.

One of your key areas of focus will be the continued development of Etihad’s in‑house ancillary dynamic pricing capability, applying data science and machine learning to help make smarter, more responsive commercial decisions at scale.

You’ll also have the opportunity to identify and build entirely new solutions as Etihad continues to expand the use of advanced analytics, automation and AI across Revenue Management.

What you’ll do

• Lead data science, machine‑learning and AI projects from ideation and model development through POC, deployment and productionisation.
• Develop and enhance machine‑learning models supporting dynamic pricing, forecasting, optimisation and commercial decision‑making.
• Play a key role in evolving our in‑house ancillary dynamic pricing capability.
• Identify new opportunities to apply AI, machine learning and advanced analytics to real Revenue Management and commercial challenges.
• Build new analytical products while continuously improving existing models and solutions.
• Test, validate, calibrate and monitor models to ensure they continue to deliver measurable business value.
• Partner with Revenue Management, Digital, Technology & Innovation and Commercial teams to turn complex business problems into scalable technical solutions.
• Translate sophisticated analytical outputs into clear commercial insights that stakeholders can understand and act upon.
• Help move successful prototypes beyond experimentation and into robust, production‑ready solutions.
• Support adoption and change, ensuring new solutions become embedded in commercial decision‑making.
• Extensive experience in leading the evaluation, implementation, and optimisation of dynamic ancillary pricing capabilities to maximise ancillary revenue while enhancing customer value and conversion
• Identify, evaluate, and implement Artificial Intelligence and Machine Learning use cases to improve operational efficiency, revenue generation, and customer experience
• Promote the adoption of AI‑driven insights and automation across commercial processes to support innovation and continuous improvement

Why this role?

This is an opportunity to work at the intersection of data science, AI and commercial aviation.

Rather than developing models that remain experimental, you’ll see your work translated into solutions used to support real commercial decisions across Etihad. You’ll inherit existing products to improve, including our ancillary dynamic pricing capability, while also having the opportunity to develop new solutions from the ground up.

As Etihad continues its growth under Journey 2030, you’ll be joining a team focused on using technology, advanced analytics and innovation to rethink how commercial decisions are made.

If you’re a data scientist who wants to move beyond experimentation and build solutions that make it all the way into production, we’d like to hear from you.

Qualifications

What we’re looking for

You’ll bring a strong combination of hands‑on data science capability and project leadership. You should be equally comfortable getting into the technical detail of a model and working with business stakeholders to understand the commercial problem you’re trying to solve.

• A bachelor’s degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, Information Technology or another relevant quantitative discipline.
• 5+ years’ experience across data science, machine learning, AI or advanced analytics.
• Strong hands‑on experience building machine‑learning models and taking them through the complete lifecycle into production.
• Strong Python and/or R capability and experience working with modern data science tools and platforms.
• Experience working with large, complex datasets and developing scalable analytical solutions.
• Exposure to platforms such as Databricks and cloud environments including GCP, Azure or AWS.
• Strong project leadership and stakeholder management capability.
• The ability to explain complex technical concepts and model outputs in commercially meaningful terms.
• Knowledge of Revenue Management, pricing, forecasting or optimisation would be highly valuable.
• Airline or travel industry experience would be strongly preferred, but we’re open to candidates who can demonstrate strong data science capability and the ability to apply it to complex commercial problems.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com