Business Development Manager - Card Sales Injaz - RBG - CC_Balance Builder Retail Banking Group

Mashreq; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

Mashreq in Dubai seeks a Senior Sales Leader to drive Credit Card acquisition, Balance Build revenue, and portfolio growth across multiple locations. You will lead Team Leaders and Sales Executives, implement campaigns, and optimize customer engagement while ensuring compliance and high-quality service.

The role requires a university degree, 5+ years in a supervisory sales role (3+ years managing people), and strong presentation, networking, and CRM skills.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 5+ years in a supervisory sales role, with at least 3 years managing people.
• Strong sales, customer focus and ability to perform under pressure.
• Excellent presentation and communication skills.
• Retail banking sales management experience preferred.
• Strong networking with internal and external stakeholders.
• Proficient in Microsoft Office, CRM systems, and core banking systems.
• Ability to deliver against stretched targets and timelines while managing multiple projects.

Responsibilities

• Own and deliver Credit Card and Balance Build targets.
• Lead Team Leaders and Sales Executives across multiple locations.
• Execute sales campaigns and customer engagement initiatives.
• Utilize leads, databases and campaigns to maximize sales opportunities.
• Monitor productivity, conversion rates and team performance.
• Collaborate with Product, Marketing, Analytics, Risk, and Ops teams.
• Ensure KPIs/KPAs, customer experience, and compliance.
• Plan workforce, recruitment, coaching, and succession development.
• Drive process improvements and best practice sharing.
• Ensure regulatory and governance compliance across the sales operation.
• Engage stakeholders and explore growth opportunities.

Skills

People management

Sales leadership

Strategic planning

Stakeholder management

CRM experience

MS Office

Education

University degree

Tools

CRM systems

Bank systems

MS Office

Job description

Job Description:

Job Purpose

To lead and manage a sales operation comprising Team Leaders and Sales Executives across multiple locations, driving Credit Card acquisition, Balance Build revenue, portfolio growth, and customer engagement. The role is accountable for delivering sales, revenue, productivity, quality, and compliance targets while building a high-performance sales culture and ensuring operational excellence.

Key Result Areas

• Own and deliver Credit Card sales, Balance Build revenue, productivity, and portfolio growth targets.
• Lead and manage Team Leaders and sales teams to maximize performance, conversion, and revenue generation.
• Drive execution of sales strategies, campaigns, and customer engagement initiatives to achieve business objectives.
• Ensure optimal utilization of customer leads, databases, and marketing campaigns to maximize sales opportunities.
• Monitor and improve sales productivity, conversion rates, and overall team effectiveness through regular performance reviews.
• Collaborate with Product, Marketing, Analytics, Risk, Operations, and Governance teams to support business growth and campaign execution.
• Ensure achievement of all assigned KPIs/KPAs while maintaining high standards of customer experience, service quality, and compliance.
• Provide structured feedback on customer bases, campaign effectiveness, and sales performance to improve business outcomes.
• Manage workforce planning, recruitment, coaching, and succession development to maintain a high-performing organization.
• Drive continuous improvement through process enhancements, sales effectiveness initiatives, and best practice sharing.
• Ensure adherence to all regulatory, governance, audit, and compliance requirements across the sales operation.
• Maintain strong stakeholder engagement and contribute to the development of new growth opportunities and customer propositions.

Knowledge, Skills and Experience

• University Graduate
• Excellent people management skills.
• 5+ years’ experience in similar work environment in supervisory position (at least 3 years in managing people).
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive
• Adaptable and versatile.
• Retail banking sales management skills
• Networking skills to engage with and work with internal and external stakeholders.
• Knowledge of Microsoft Office, CRM, and Bank Systems
• Ability to delivery against stretched targets and timelines while undertaking multiple projects