Business Development Manager – BPO & Call Center Division

ACOUP Employment Services; Dubai; On-site; AED 223,200 - 334,800; Full time

Benefits offered by this job

Attractive salary package with commission

Performance-based incentives

Opportunity for career growth

Job summary

A leading BPO service provider is seeking a Business Development Manager to drive sales and growth across their BPO and Call Center division. The role requires strong experience in BPO and call center solutions, with responsibilities including client acquisition, market analysis, and achieving sales targets. The ideal candidate has a background in outsourcing sales and is self-driven. Attractive salary package and growth opportunities are offered.

Qualifications

• Minimum 4–8 years of proven experience in BPO, Call Center, or Outsourcing Sales.
• Strong understanding of outsourcing models and service operations.
• Self-driven and capable of working independently.

Responsibilities

• Identify and close new business opportunities in BPO and Call Center services.
• Build strong relationships with clients and key decision-makers.
• Develop tailored proposals based on client requirements.
• Achieve and exceed sales and revenue targets.

Skills

Negotiation skills

Communication skills

Presentation skills

Sales target achievement

Client relationship management

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office

Proposal development tools

Job description

Business Development Manager – BPO & Call Center Division

Job Title: Business Development Manager – BPO & Call Center Division

Location: Dubai, UAE
Employment Type: Full-Time

About the Role

We are seeking a high-performing Business Development Manager to take full responsibility for driving sales and business growth across our BPO and Call Center division.

The ideal candidate must have strong experience in BPO, outsourcing, and call center solutions, with a proven ability to generate new business, manage corporate clients, and deliver measurable revenue growth. This role carries full accountability for sales targets, client acquisition, and market expansion in the UAE and GCC region.

Key Responsibilities

• Identify, develop, and close new business opportunities for BPO and Call Center outsourcing services.
• Build and maintain strong relationships with key decision-makers, clients, and business partners.
• Develop tailored proposals and pricing structures based on client requirements.
• Lead the entire sales cycle — from prospecting and pitching to negotiation and deal closure.
• Collaborate with Operations, HR, and Contracts teams to ensure smooth client onboarding and service delivery.
• Achieve and exceed monthly and quarterly sales and revenue targets.
• Conduct market research and competitor analysis to identify growth opportunities.
• Represent the company at industry events, exhibitions, and networking forums.
• Maintain and update sales pipelines, forecasts, and CRM records accurately.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 4–8 years of proven experience in BPO, Call Center, or Outsourcing Sales.
• Strong understanding of outsourcing models, workforce deployment, and service operations.
• Excellent negotiation, communication, and presentation skills.
• Demonstrated success in achieving and exceeding revenue goals.
• Proficiency in CRM software, MS Office, and proposal development tools.
• Self-driven, entrepreneurial, and capable of working independently.

Preferred Experience

• Existing network of potential corporate or enterprise clients in the UAE or GCC.
• Experience in setting up BPO contracts, client acquisition, and strategic account management.
• Prior experience in customer experience, telesales, or workforce outsourcing is an advantage.

What We Offer

• Attractive salary package with commission and performance-based incentives.
• Full ownership of the BPO & Call Center sales portfolio.
• Strategic collaboration with company leadership for expansion and growth planning.
• Opportunity to grow into a Sales Head or Business Unit Lead role based on results.
• Dynamic work environment with high growth potential.