Business Analyst (Retail - SAP)

Confidential Careers; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Confidential Careers is seeking a Business Analyst to elicit, analyze, and document requirements for digital and retail initiatives spanning SAP, POS/BOS, payments, loyalty, mobile apps, websites, and corporate systems.

You will bridge business and technology to deliver measurable outcomes, facilitate workshops, produce BRDs/FRDs, user stories, process maps, and acceptance criteria, and support testing and change activities.

Qualifications

• Facilitation, communication and documentation skills are essential.

Responsibilities

• Facilitate workshops and stakeholder interviews to capture requirements, pain points, and desired outcomes.
• Produce business analysis artifacts: BRDs/FRDs, user stories, process maps (AS‑IS/TO‑BE), use cases, and acceptance criteria.
• Support backlog grooming and prioritization with Product Owners/Project Managers; ensure requirements traceability.
• Coordinate with vendors and internal teams to validate solution approaches and manage changes to scope.
• Support testing by creating UAT plans, test scenarios, and defect triage; ensure business sign-off.
• Perform impact analysis for changes affecting sites, customer journeys, and operational processes.
• Contribute to change management by supporting training needs, communications, and go-live readiness activities.

Skills

Facilitation

Communication

Documentation

Agile / Waterfall

Data flows & integrations

Retail domain knowledge

Education

Bachelor's degree in business, information technology, engineering or equivalent

Job description

Role Purpose

Elicit, analyze, and document business requirements for digital and retail initiatives spanning SAP, POS/BOS, payments, loyalty, mobile apps, websites/web apps, and corporate systems. Bridge business and technology to deliver measurable outcomes.

Key Responsibilities

• Facilitate workshops and stakeholder interviews to capture requirements, pain points, and desired outcomes.
• Produce business analysis artifacts: BRDs/FRDs, user stories, process maps (AS‑IS/TO‑BE), use cases, and acceptance criteria.
• Support backlog grooming and prioritization with Product Owners/Project Managers; ensure requirements traceability.
• Coordinate with vendors and internal teams to validate solution approaches and manage changes to scope.
• Support testing by creating UAT plans, test scenarios, and defect triage; ensure business sign-off.
• Perform impact analysis for changes affecting sites, customer journeys, and operational processes.
• Contribute to change management by supporting training needs, communications, and go-live readiness activities.

Requirements

• Strong facilitation, communication, and documentation skills.
• Knowledge of Agile/Scrum and/or Waterfall delivery.
• Ability to understand data flows and system integrations at a conceptual level.
• Retail domain knowledge (sales, promotions, loyalty, payments) advantageous.
• Bachelor’s degree in business, information technology, engineering or equivalent.
• 3 – 6 years business analysis experience.
• IIBA (ECBA/CCBA) or Agile certification preferred.
• Experience in retail or multi-site operations projects preferred.