Business Analyst - Insurance Domain

Sutherland Global; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

Sutherland Global in Dubai, UAE is seeking an experienced Senior Business Analyst to lead insurance domain digital transformation initiatives. You will collaborate with stakeholders and cross-functional teams to translate business requirements into actionable solutions and agile user stories, while steering change management and continuous improvement.

The role emphasizes stakeholder leadership, process analysis, and delivering measurable outcomes in a fast-paced transformation program within

Qualifications

• 10+ years of experience as a Business Analyst in the Insurance domain.
• Strong experience in Insurance Digital Transformation projects.
• Strong understanding of Insurance processes, products and workflows.
• Experience in requirements gathering, business process analysis and process modelling.
• Strong experience in BRD, FRD, Functional Requirements and User Stories.
• Hands-on experience with Agile/Scrum methodologies.
• Experience working with Product Owners, Developers and cross-functional teams.
• Strong stakeholder management and communication skills.
• Experience in Change Management and Impact Assessment.
• Ability to translate business requirements into functional/technical specifications.
• Excellent analytical, presentation and facilitation skills.
• Middle East/GCC Insurance experience is highly preferred.
• Willingness to relocate to UAE is mandatory.

Responsibilities

• Collaborate with business stakeholders and technology teams to identify opportunities for digital transformation and process improvement within the insurance domain.
• Analyse existing systems, processes and workflows to identify bottlenecks and improvement areas.
• Gather, analyse and document business requirements for digital solutions.
• Develop business requirements, functional specifications and user stories aligned with business objectives.
• Work closely with cross-functional teams, Product Owners and development teams to drive project implementation.
• Lead change management activities for digital transformation initiatives.
• Conduct impact assessments and stakeholder analysis.
• Develop communication plans, training materials and workshops to support change adoption.
• Monitor and evaluate the effectiveness of transformation initiatives.
• Champion Agile/Scrum methodologies and promote continuous improvement.
• Facilitate workshops, discussions and stakeholder meetings.
• Collaborate with Product Owners and development teams to prioritize and refine user stories.
• Drive retrospectives, feedback sessions and continuous Agile process improvements.

Skills

Business Analysis

Insurance Domain

Agile/Scrum

Stakeholder Mgmt

Communication

BRD/FRD/Stories

Job description

Company Description:

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description:

Key Responsibilities

• Collaborate with business stakeholders and technology teams to identify opportunities for digital transformation and process improvement within the insurance domain.
• Analyse existing systems, processes and workflows to identify bottlenecks and improvement areas.
• Gather, analyse and document business requirements for digital solutions.
• Develop business requirements, functional specifications and user stories aligned with business objectives.
• Work closely with cross-functional teams, Product Owners and development teams to drive project implementation.
• Lead change management activities for digital transformation initiatives.
• Conduct impact assessments and stakeholder analysis.
• Develop communication plans, training materials and workshops to support change adoption.
• Monitor and evaluate the effectiveness of transformation initiatives.
• Champion Agile/Scrum methodologies and promote continuous improvement.
• Facilitate workshops, discussions and stakeholder meetings.
• Collaborate with Product Owners and development teams to prioritize and refine user stories.
• Drive retrospectives, feedback sessions and continuous Agile process improvements.

Required Skills

• 10+ years of experience as a Business Analyst in the Insurance domain.
• Strong experience in Insurance Digital Transformation projects.
• Strong understanding of Insurance processes, products and workflows.
• Experience in requirements gathering, business process analysis and process modelling.
• Strong experience in BRD, FRD, Functional Requirements and User Stories.
• Hands-on experience with Agile/Scrum methodologies.
• Experience working with Product Owners, Developers and cross-functional teams.
• Strong stakeholder management and communication skills.
• Experience in Change Management and Impact Assessment.
• Ability to translate business requirements into functional/technical specifications.
• Excellent analytical, presentation and facilitation skills.
• Middle East/GCC Insurance experience is highly preferred.
• Willingness to relocate to UAE is mandatory.

Preferred Qualifications

• CBAP / CSM / CSPO or similar certification.
• Experience working on large-scale insurance digital transformation projects.
• UAE / GCC / Middle East insurance experience.
• Preferred Tamil-speaking candidates

Qualifications:

• Professional certifications in business analysis (e.g., CBAP) or agile methodologies (e.g., CSM, CSPO) are advantageous.
• Experience working on large-scale digital transformation projects in the insurance sector.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DE