Business Analyst - Automotive

AlFuttaim; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Business Analyst to transform aftersales data into accurate reports, dashboards, and actionable insights. The role focuses on management reporting, data analysis, BI, and incentive simulations, collaborating with Aftersales Performance, Finance, HR, and Brand teams.

The ideal candidate will have at least five years of experience, strong data skills, and expertise in Tableau, Power BI, Alteryx, and Excel.

Qualifications

• Minimum 5 years in business analysis or analytics.
• Strong data-handling capabilities and stakeholder communication.

Responsibilities

• Management Information Reporting: Prepare and circulate accurate daily, weekly, and monthly MIS reports.
• Data analysis and business insights to support management decisions.
• Dashboard development and automation using Tableau and Power BI.
• Coordinate reporting with Aftersales Performance, site management and senior leadership.
• Ensure data accuracy, document report logic and support ad-hoc requests.

Skills

Data analytics

MIS reporting

Stakeholder communication

Dashboard development

Tools

Tableau

Power BI

Alteryx

Microsoft Office

Job description

Role Snapshot

Role: Business Analyst

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Business Analysis-Data Analytics

Experience: Minimum 5 years

Job Type: Full-time

Position Overview

The Business Analyst - Automotive position in Dubai, United Arab Emirates, focuses on management reporting, data analysis, business intelligence, incentive simulations, and operational decision support. Al-Futtaim Automotive is seeking an analytical professional who can transform complex aftersales data into accurate reports, visual dashboards, and practical business insights. The Business Analyst will collaborate with Aftersales Performance, site management, senior management, Brand and Marketing, Finance, Payroll, HR, and Planning teams. Success requires excellent data-handling capabilities, strong stakeholder communication, and advanced experience with Tableau, Power BI, Alteryx, and Microsoft Office.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Business Analysis-Data Analytics
• Salary: 10000-15000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any Candidate
• Preferred Location: Any
• Job Type: Full-time

Role Context

The Business Analyst supports management decisions by collecting, validating, analysing, and presenting operational and commercial information. Daily, weekly, and monthly MIS reports must be delivered accurately and within agreed deadlines so stakeholders have reliable visibility of business performance. The position also supports reporting automation, incentive calculations, C4C system adoption, and continuous operational improvement. By analysing performance indicators and system-usage trends, the Business Analyst will identify inefficiencies, emerging risks, and opportunities that can improve productivity, customer service, and aftersales results.

Key Responsibilities

• Management Information Reporting: Prepare and circulate accurate daily, weekly, and monthly MIS reports.
• Deliver reports to management and key stakeholders within established deadlines.
• Collect information from relevant systems, departments, and business locations.
• Verify the completeness and accuracy of source data before publishing reports.
• Reconcile inconsistencies and investigate unusual results or missing information.
• Maintain standard reporting formats, definitions, and calculation methods.
• Present complex business information in a clear and practical format.
• Provide supporting explanations for significant movements and performance gaps.
• Maintain organised reporting records for management review and future reference.
• Protect confidential business, employee, payroll, financial, and customer information.
• Respond to authorised ad-hoc reporting requests from management.
• Maintain a high level of accuracy across all submitted reports.

• Data Analysis and Business Insights: Analyse operational, sales, aftersales, financial, and workforce data.
• Convert raw information into meaningful trends, comparisons, and business insights.
• Identify performance gaps, operational inefficiencies, and improvement opportunities.
• Compare actual results against targets, forecasts, historical results, and agreed indicators.
• Investigate the factors contributing to positive or negative performance movements.
• Conduct detailed analysis to support operational and management decisions.
• Highlight potential business risks and recommend practical corrective actions.
• Develop visual insights that help management understand complex information quickly.
• Evaluate recurring issues and identify their potential commercial or operational impact.
• Support forecasting, planning, and performance-review activities.
• Provide evidence-based recommendations to relevant business stakeholders.
• Monitor agreed actions and measure their impact on subsequent performance.

• Dashboard Development and Automation: Develop and maintain business reports and interactive dashboards in Tableau.
• Create clear data visualisations and management dashboards using Power BI.
• Use Alteryx to prepare, combine, validate, and automate complex data workflows.
• Support the Planning Team in automating existing planning documents and reports.
• Replace repetitive manual reporting activities with controlled automated processes.
• Review existing reports and identify opportunities to improve speed and accuracy.
• Ensure automated dashboards use validated sources and consistent calculations.
• Test new reports and automation workflows before business implementation.
• Maintain documentation covering report logic, data sources, calculations, and refresh procedures.
• Troubleshoot reporting errors, broken connections, and inconsistent dashboard results.
• Update dashboards when business structures, requirements, or performance indicators change.
• Improve the usability and visual clarity of management reports.
• Provide guidance to stakeholders on interpreting dashboards and analytical outputs.
• Maintain reliable reporting schedules and data-refresh processes.

• Business Performance Coordination: Schedule monthly performance meetings with channels and key stakeholders.
• Prepare agendas, performance reports, analytical findings, and supporting materials.
• Work with business teams to identify operational pain points and their financial impact.
• Facilitate structured discussions covering performance challenges and improvement priorities.
• Record important decisions, assigned actions, responsible stakeholders, and deadlines.
• Follow up on agreed actions and report progress during subsequent reviews.
• Coordinate closely with the Aftersales Performance Office.
• Liaise with site Aftersales Management and head-office management teams.
• Work with Brand and Marketing teams on relevant performance analysis.
• Coordinate reporting requirements with Finance, Payroll, and HR.
• Build productive working relationships across operational and support departments.
• Escalate significant reporting, data-quality, or performance concerns appropriately.

• Sales Incentive Analysis: Conduct sales incentive simulations in accordance with the approved incentive policy.
• Collect and validate the performance information required for incentive calculations.
• Apply approved targets, achievement measures, eligibility rules, and payment structures.
• Review incentive calculations carefully before submitting results.
• Identify discrepancies that could affect employee payments or business costs.
• Prepare clear incentive breakdowns for Sales, HR, Finance, Payroll, and Accounts.
• Explain incentive calculations and supporting data to relevant stakeholders.
• Complete monthly incentive reviews with accuracy and within agreed deadlines.
• Maintain complete supporting records for incentive simulations and calculations.
• Respond to authorised questions concerning incentive results.
• Support the review of proposed incentive structures through scenario analysis.
• Protect sensitive employee compensation and performance information.
• Help prevent incorrect payments through careful validation and reconciliation.

• C4C Training and User Support: Provide ongoing C4C system training to relevant employees and business teams.
• Guide users on approved processes, workflows, data entry, and reporting practices.
• Reinforce consistent system usage across participating business locations.
• Support new employees and existing users who require refresher training.
• Respond to routine C4C process questions and usage concerns.
• Develop practical guidance and training materials when required.
• Review training participation and assess user adoption.
• Prepare monthly reports covering training activities and outcomes.
• Identify recurring user errors and provide targeted process guidance.
• Coordinate with appropriate system or business teams when technical support is required.
• Promote data accuracy and reliable process adoption throughout the organisation.

• C4C Analytics and Process Improvement: Analyse C4C usage patterns, system activity, and user-adoption trends.
• Identify inconsistent usage, incomplete records, and process-compliance concerns.
• Assess how system inefficiencies may affect reporting and business outcomes.
• Provide clear monthly feedback on identified improvement areas.
• Recommend practical actions to strengthen adoption and data quality.
• Monitor whether agreed corrective actions improve system usage.
• Identify risks caused by inaccurate, delayed, or incomplete system information.
• Work with stakeholders to improve processes and reinforce best practices.
• Support continuous improvement initiatives based on analytical findings.
• Measure changes in system behaviour and report progress to management.

• Data Governance and Quality Control: Maintain consistency in business definitions, performance measures, and reporting logic.
• Establish validation checks for important reports and analytical outputs.
• Investigate duplicated, incomplete, or inaccurate records.
• Coordinate with data owners to correct source-system issues.
• Maintain appropriate version control for reports and planning documents.
• Restrict sensitive information to authorised users and stakeholders.
• Follow internal policies covering data privacy, confidentiality, and information security.
• Support management reviews and audits by providing complete reporting records.
• Document changes to calculations, dashboards, and reporting procedures.
• Promote reliable data-management practices across participating teams.
• Complete additional analytical duties assigned by management.

Ideal Profile

• Bachelor 's degree in business administration, data analytics, finance, economics, statistics, information systems, or a related discipline.
• Minimum five years of relevant professional experience.
• At least three years of experience within the Automotive industry is preferred.
• Proven experience handling large and complex datasets.
• Practical experience supporting operational and management decisions.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong experience developing reports and dashboards in Tableau.
• Proficiency in Power BI for data modelling, visualisation, and business reporting.
• Practical experience using Alteryx for data preparation and workflow automation.
• Experience with MIS reporting and management-performance analysis.
• Understanding of automotive sales or aftersales operations is advantageous.
• Experience producing daily, weekly, and monthly performance reports.
• Ability to automate manual reports and planning documents.
• Strong knowledge of data validation, reconciliation, and quality-control practices.
• Experience conducting incentive calculations or compensation simulations is advantageous.
• Familiarity with C4C or a comparable customer relationship management system.
• Excellent numerical, analytical, and problem-solving capabilities.
• Ability to interpret complex information and identify commercially relevant insights.
• Strong planning, organisation, and time-management skills.
• Ability to manage several reports, requests, and deadlines simultaneously.
• High attention to detail and commitment to reporting accuracy.
• Excellent written and verbal communication skills.
• Ability to present analytical findings clearly to technical and non-technical stakeholders.
• Strong stakeholder-management and cross-functional coordination abilities.
• Confidence working with senior management and operational teams.
• Ability to assess business situations quickly and recommend appropriate action.
• Commercial awareness and understanding of operational performance indicators.
• Discretion when handling financial, payroll, employee, and business information.
• Self-motivated, dependable, and capable of working with limited supervision.
• Collaborative approach and willingness to support changing business priorities.
• Skills Set: Business analysis, Automotive aftersales analytics, MIS, Data analysis, BI, dashboards, Tableau, Power BI, Alteryx, Excel, Data visualization, Data validation, etc.

Why Join Us

• Build advanced business-analysis experience within the Automotive industry.
• Work with operational, commercial, financial, HR, and management stakeholders.
• Gain direct exposure to automotive aftersales performance and decision-making.
• Develop automated reporting solutions using Tableau, Power BI, and Alteryx.
• Contribute to improved data quality, operational efficiency, and management visibility.
• Strengthen expertise in dashboard development, incentive analysis, and performance reporting.
• Help business teams convert complex data into practical improvement actions.
• Participate in C4C adoption and process-development initiatives.
• Access professional learning and career-development opportunities within Al-Futtaim Automotive.
• Explore future progression in business intelligence, performance management, planning, or analytics.
• Join a professional organisation guided by respect, excellence, collaboration, and integrity.

About the Company

Al-Futtaim Automotive is part of Al-Futtaim, a diversified regional organisation headquartered in Dubai, United Arab Emirates. Its automotive operations cover vehicle distribution, manufacturing, leasing, aftersales services, fleet solutions, and integrated mobility activities across the Middle East, Asia, and Africa. The division represents internationally recognised automotive brands and supports customers through professional vehicle sales, maintenance, repair, parts, and ownership services. Its performance and analytical teams use business intelligence, operational reporting, and cross-functional planning to improve customer experiences and support sustainable business growth.