Business Analyst (Air Cargo)

Cinergie Digital; Dubai; On-site; AED 112,000 - 145,000; Full time

Benefits offered by this job

Work visa

air tickets

medical insurance

gratuity

paid time off

Job summary

Cinergie Digital is hiring a Business Analyst with strong air cargo domain knowledge to gather, document, and deliver business and system requirements across end-to-end cargo operations. The role collaborates with business users, IT teams, and vendors covering booking through warehouse operations, shipment tracking, and delivery.

Responsibilities include testing, UAT, integrations, data analysis, and identifying improvement opportunities to optimize cargo workflows.

Qualifications

• 3–5 years of experience as an IT Business Analyst on operational systems.
• Hands-on air cargo/aviation domain experience is required.
• End-to-end knowledge of cargo operations and workflows.
• Experience with BRDs, process flows, user stories, and functional specifications.
• Experience with system testing, UAT, and supporting system implementations.
• Exposure to system integrations and operational data analysis.

Responsibilities

• Gather and document business and system requirements from cargo stakeholders across operations.
• Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery.
• Prepare requirement documents, process flows, user stories, and functional specifications.
• Participate in system testing and User Acceptance Testing (UAT), driving issue resolution through to closure.
• Support system integrations and data analysis related to cargo operations.
• Identify process improvement opportunities and recommend technology solutions.
• Provide production support and assist users with system-related issues.

Skills

IT Business Analyst

Air cargo domain

Requirements gathering

Process mapping

Stakeholder management

UAT testing

Tools

SkyChain cargo management

Job description

Location: Dubai, UAE (Client Site)

Salary: AED 10,000 AED 13,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 3 5 years of relevant experience

Reference: FZ-AE-496

Cinergie Digital is hiring a Business Analyst with strong air cargo domain knowledge to gather, document, and deliver business and system requirements across end-to-end cargo operations. The role works closely with business users, IT teams, and vendors covering processes from booking and acceptance through warehouse operations, shipment tracking, and delivery and supports testing, integrations, and day-to-day system issues.

Key Responsibilities

• Gather and document business and system requirements from cargo stakeholders across operations.
• Analyze and support cargo processes including booking, acceptance, warehouse operations, shipment tracking, and delivery.
• Prepare requirement documents, process flows, user stories, and functional specifications.
• Participate in system testing and User Acceptance Testing (UAT), driving issue resolution through to closure.
• Support system integrations and data analysis related to cargo operations.
• Identify process improvement opportunities and recommend technology solutions.
• Provide production support and assist users with system-related issues.

Required Technical Skills

• 3 5 years of experience as an IT Business Analyst on operational systems.
• Hands-on air cargo/aviation domain experience is required, with an end-to-end understanding of cargo operations and workflows.
• Working knowledge of the SkyChain cargo management system (or a comparable air cargo platform).
• Strong requirements gathering and documentation skills BRDs, process flows, user stories, functional specifications.
• Experience with system testing, UAT, and supporting system implementations.
• Exposure to system integrations and operational data analysis.

Desired Candidate Profile

Candidate Profile

• 3 5 years in business analysis with direct cargo/aviation exposure.
• Confident stakeholder manager across business users, IT teams, and vendors.
• Strong analytical, communication, and problem-solving skills.
• Service-minded comfortable supporting production users in an operational environment.

Work visa, air tickets, medical insurance, gratuity, paid time off