Business Analyst - Cargo Commercial Insights

Emirates; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Emirates SkyCargo is seeking a Business Analyst to deliver commercial analysis, market intelligence, and performance insights across global air-cargo markets. You will support strategic decisions, customer engagement, and measurable revenue and market-share improvements.

The role requires strong data analytics, advanced Excel and Power BI skills, and experience with CRM systems. Regular cross-functional collaboration and travel across Europe and other markets are expected.

Qualifications

• Degree or Honours (12+3 or equivalent) in Logistics, Cargo, Air Cargo, or a related field.
• Minimum 5+ years of relevant experience in Logistics, Cargo, or Air Cargo.
• Proficient in Excel, Power BI, and CRM tools; able to translate data into commercial insights.

Responsibilities

• Analyse business performance data to identify trends, opportunities, risks, and variances with actionable insights.
• Monitor and evaluate KPIs and outcomes; identify gaps and support improvement actions.
• Develop and maintain reports, dashboards, and analytical tools for stakeholders.

Skills

Advanced Excel

Power BI

CRM tools

Data analysis

Stakeholder management

Communication skills

Travel willingness

Education

Business Admin / Economics / Data Analytics degree

Tools

CRM software

Excel

Job description

Job Description

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

As Business Analyst, you will provide commercial analysis, market intelligence, and performance insights that support strategic and tactical decision-making, customer engagement, and measurable improvements in revenue, tonnage, customer retention, market share growth, and digital adoption.

In This Role, You Will

• Analyse business performance data to identify trends, opportunities, risks, and performance variances, providing insights to support informed decision-making.
• Monitor and evaluate key performance indicators and business outcomes, highlighting gaps, identifying root causes, and supporting the development and tracking of improvement actions.
• Develop and maintain reports, dashboards, and analytical tools to provide stakeholders with timely visibility of performance, trends, opportunities, and progress against objectives.
• Conduct market, customer, competitor, and business analysis to identify emerging trends, evolving requirements, and opportunities to enhance business performance and customer value.
• Provide analytical support for business planning, reviews, projects, and strategic initiatives, ensuring recommendations are supported by data, insights, and business requirements.
• Coordinate with internal and external stakeholders to gather business requirements, validate findings, obtain market intelligence, and support the delivery of improvement initiatives and business objectives
• Manage relevant financial and administrative processes, including validation, stakeholder communication, issue resolution and mitigation of cost impacts.

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in Logistics, Cargo, Air Cargo, or a related field.
• Minimum 5+ years of relevant experience in Logistics, Cargo, or Air Cargo.

Knowledge/Skills

• Degree in Business Administration, Economics, Data Analytics, Marketing, Finance, or a related discipline.
• Professional certification in Business Analytics, Data Analysis, Commercial Management, or Market Intelligence (Preferred).
• Experience in logistics, cargo, aviation, commercial analytics, or a related field; experience in commercial analysis, business performance reporting, market research, or a related analytical role; experience within aviation, logistics, cargo, or multinational commercial environments (preferred).
• Exposure to outstation commercial operations, customer interactions, and change initiatives (preferred for Cargo roles); demonstrated experience engaging with customers, supporting account reviews, and presenting commercial insights and recommendations to internal and external stakeholders.
• Experience working across functions and geographies, with the ability to convert analysis into owned actions and measurable commercial outcomes.
• Knowledge of commercial performance metrics, market analysis techniques, reporting methodologies, and business planning processes.
• Understanding of aviation cargo markets, customer segmentation, and competitive market dynamics (Preferred for Cargo); awareness of cargo operations and the interdependencies between operational and commercial activities (Preferred for Cargo).
• Knowledge of customer relationship management principles, customer segmentation, and account performance management (Mandatory).
• Strong analytical and problem-solving skills; advanced data analysis and reporting capabilities.
• Advanced proficiency in Microsoft Excel, Power BI, CRM tools, and relevant commercial or reporting systems.
• Effective written and verbal communication skills; strong customer engagement, stakeholder management, and presentation skills, with the ability to communicate complex insights clearly and influence action.
• Willingness and ability to undertake regular business travel across Europe and other assigned markets, based on business requirements.

Preferred Skill

• Data visualisation and dashboard development skills (e.g., Power BI).
• Stakeholder management and presentation skills.
• Ability to translate complex data into actionable business insights.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers