Business Analyst

Nortal; United Arab Emirates; On-site; AED 180,000 - 280,000; Full time

Job summary

Nortal, Abu Dhabi on-site, seeks an experienced Business Analyst to bridge business stakeholders, government entities, healthcare providers, and technical teams. You will drive digital transformation, ensure regulatory compliance, and enhance customer-centric services across government and healthcare domains.

The role requires strong requirements management, process modelling, and BA tool proficiency, with a focus on e-services and healthcare transaction systems in a regulated environment.

Qualifications

• Bachelor's degree in a related field.
• 4+ years of Business Analysis experience.
• Healthcare domain experience with government exposure is a plus.
• Experience in digital transformation and healthcare transaction systems.
• Fluent in Arabic.
• Strong understanding of business process modelling and requirements management methodologies.
• Experience with Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Proficiency with BA tools such as Jira, Confluence, Visio, BPMN, Azure DevOps, or equivalents.
• Excellent analytical, problem-solving, and communication skills.
• Ability to engage with executive stakeholders, regulatory authorities, and technical teams.

Responsibilities

• Lead business analysis across government, healthcare, and digital service initiatives.
• Elicit, analyse, document, and validate requirements (functional and non-functional).
• Facilitate workshops and interviews with diverse stakeholders.
• Translate needs into BRDs, FSDs, user stories, and workflows.
• Analyse and optimise end-to-end business processes to improve services.
• Support design and implementation of e-services and healthcare platforms.
• Ensure regulatory, security, privacy, and healthcare standards compliance.
• Collaborate with development, testing, architecture, and project teams.
• Conduct gap analyses, impact assessments, and business cases.
• Support UAT, defect management, and deployment activities.
• Monitor post-implementation performance and drive improvements.
• Manage stakeholder expectations and advise senior management.

Skills

Arabic fluency

Analytical thinking

Communication skills

Stakeholder engagement

Requirements management

Problem solving

Business analysis

Education

Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or related field

4+ years of Business Analysis experience

Tools

Jira

Confluence

Visio

BPMN

Microsoft Azure DevOps

Job description

Overview

We are seeking an experienced

Overview

We are seeking an experienced Business Analyst with extensive expertise in digital government services, e-services platforms, and healthcare transaction systems. The ideal candidate will serve as a key liaison among business stakeholders, government entities, healthcare providers, and technical teams to drive the successful delivery of digital transformation initiatives, regulatory compliance, and customer-centric service enhancements.

This position is on-site in UAE Abu Dhabi.

Responsibilities

• Lead business analysis activities across government, healthcare, and digital service initiatives.
• Elicit, analyse, document, and validate business, functional, and non-functional requirements.
• Facilitate workshops, stakeholder interviews, and requirements-gathering sessions with business users, government agencies, healthcare organizations, and technical teams.
• Translate business needs into detailed Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), user stories, and process workflows.
• Analyze and optimize end-to-end business processes to improve service delivery, operational efficiency, and customer experience.
• Support the design and implementation of e-services, healthcare transaction platforms, and government digital transformation programs.
• Ensure solutions comply with applicable regulatory, security, privacy, and healthcare standards.
• Collaborate with development, testing, architecture, and project management teams throughout the project lifecycle.
• Conduct gap analysis, impact assessments, feasibility studies, and business case evaluations.
• Support User Acceptance Testing (UAT), defect management, and production deployment activities.
• Monitor post-implementation performance and recommend continuous improvement opportunities.
• Manage stakeholder expectations and provide strategic recommendations to senior management.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Healthcare Informatics, or a related field.
• Minimum 4+ years of Business Analysis experience
• Strong healthcare domain experience with significant exposure to healthcare sectors (government sector exposure is a plus).
• Proven experience in digital transformation and healthcare transaction systems.
• Fluent in Arabic
• Strong understanding of business process modelling techniques and requirements management methodologies.
• Experience with Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
• Proficiency in business analysis tools such as Jira, Confluence, Visio, BPMN, Microsoft Azure DevOps, or equivalent platforms.
• Excellent analytical, problem-solving, and communication skills.
• Ability to engage effectively with executive stakeholders, regulatory authorities, and technical teams.