Branch Operations & Service Leader (UAE)

Abu Dhabi Islamic Bank; Abu Dhabi; In loco; AED 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Abu Dhabi Islamic Bank is seeking an Operation and Service Manager (UAE National) to lead branch operations in AUH Central Region. You will oversee cash handling, transaction approvals, staff management, and service delivery while ensuring compliance with ADIB policies and regulatory requirements.

The role emphasizes sales support for deposits, cards, and financing, with a focus on customer satisfaction and efficient operations. Strong English communication is essential.

Competenze

• Knowledge of products and services offered by ADIB.
• Knowledge of branch operations and back office functions.
• Knowledge of ADIB policies and systems.
• Thorough knowledge of all Central Bank of UAE regulations.
• Computer skills.
• Strong written and spoken English communication and presentation skills.

Mansioni

• Handle branch operations: review, control and approval of transactions.
• Approve cash and teller operations within authorized limits.
• Supervise staff and coordinate service delivery.
• Ensure compliance with ADIB policies, procedures and SLAs.
• Monitor queue times and customer flow to maintain service levels.
• Drive sales of ADIB deposits, cards, and other services while maintaining service quality.

Conoscenze

ADIB products

Branch operations

ADIB policies

Central Bank UAE regs

Computer skills

Communication skills

Strumenti

None

Descrizione del lavoro

Abu Dhabi Islamic Bank is seeking an Operation and Service Manager (UAE National) to lead branch operations in AUH Central Region. You will oversee cash handling, transaction approvals, staff management, and service delivery while ensuring compliance with ADIB policies and regulatory requirements.

The role emphasizes sales support for deposits, cards, and financing, with a focus on customer satisfaction and efficient operations. Strong English communication is essential.