Branch Manager

AW Rostamani Group; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A leading multi-sector family business is seeking a dynamic manager to achieve sales targets and enhance customer satisfaction in Dubai. The ideal candidate should have 3-5 years of experience in the automotive industry and possess strong leadership and communication skills. Responsibilities include motivating the sales team, managing customer relationships, and ensuring compliance with internal processes. Proficiency in English is essential, and Arabic is a plus. This role offers an opportunity to be part of a legacy brand committed to excellence.

Qualifications

• 3-5 years' experience in new cars distributorship or related industry.
• Fluent in English; Arabic is a distinct advantage.
• Presentable, dynamic, and assertive under pressure.

Responsibilities

• Achieve branch targets in units, revenue, & gross profit.
• Motivate sales team and enhance showroom operations.
• Ensure customer satisfaction and manage complaints.

Skills

Leadership

Communication

Customer Orientation

Results Orientation

Strategic Thinking

Education

University/College graduate

Tools

MS Office

Oracle software

Job description

• To achieve Branch target in Units, Revenue & Gross Profit.
• To arrange branch level activities to generate more walk-ins.
• To motivate sales team, add-value to each sale by promoting GAP. Extended Warranty, Insurance, Rust Proofing, Service Contract, Accessories Sales, etc.
• To think out of the box & be creative in enhancing showroom operations, sales & walk-ins.
• To ensure sales executives create lead for all enquiries & follows up to generating maximum sales. (Including G-CMU Leads).
• To ensure quality and accurate data is captured by his team members.
• To ensure mystery shopping targets are achieved.
• To live AAC Core Values - Integrity, Commitment, Adding Value & Never being Satisfied.

KPI:

• To ensure team / branch achieves KPI’s set by the management.
• To motivate the team, achieve quarterly non-financial KPI’s.

CS Management Role:

• To deliver consistent high Customer Satisfaction to build strong Nissan/Infiniti Brand.
• To ensure monthly CS scores of all SSI attributes are achieved.
• To find out the root cause of VOC/Complains of customers from all the sources & implement corrective action plan.
• To monitor & guide individual Sales Executives on their SSI attributes score.
• To implement best practices within AACO as well as those of competitors.

Administration Role:

• To lead, motivate & guide individual sales executives in achieving their targets.
• To ensure punctuality of staff and discipline of the Showroom is maintained.
• To submit all branch reports on time.

Finance/ Risk Management Role/Vehicle Storage:

• To ensure all bank documents are submitted on time.
• To ensure the issuance of custom papers & Traffic Letters are controlled.
• To ensure vehicles are not delivered prior to registration and cheque clearance.
• To perform stock taking at the beginning of every month and random stock taking during the month.
• To ensure all vehicles on showroom display have tyre pressure inflated to 43 PSI as per Nissan storage manual.
• To ensure vehicles are not registered before physical receipt from logistics or branches.

Marketing and Communication Role.

• To build good PR with Govt. depts. to promote retail sales through different activities like visiting Majlis etc.
• To coordinate with the marketing department to implement branch marketing activities.
• To maintain showroom ambience and brand visual identity as per Nissan Standards.
• To ensure all staff members are informed about the communications from the Head Office.

Learning & Development Role :

• To ensure all sales executives have adequate knowledge & skills to perform their jobs.
• To nominate Sales Executives ongoing training as per their needs to enhance their skills & knowledge.
• To ensure all the sales executives attend their respective training programs.
• To carry out Annual Appraisal of the Sales Executives as per their KPI performance.

Process Compliance Role :

To ensure branch Internal Process compliance to following.

• NSSW/DPR Compliance.
• ISO Compliance.
• SOP Compliance.

Educational Qualification:

• University /College graduate with 3-5 years' experience in new cars distributorship or related industry, selling large sales volume/ model line-up.

Work Experience:

• Presentable, dynamic, assertive and able to work under pressure.
• Leadership skills (plan, organize, Direct and implement) and able to lead and motivate a large sales team good communication skill.
• Fluent in English (spoken & written), Arabic language would be a distinct advantage.
• Proficiency in MS office, Oracle software background is an advantage.
• Customer First.
• Results Orientation.
• Accountability.
• Team Orientation.
• Motivating Others.
• Delegation.
• Results Achievement.
• Decision Making.
• Leading From the Front.
• Strategic Orientation.
• Global Business Acumen.

About Us

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.