Customer Service Representative

CENTRAL TRADING COMPANY; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Central Trading Company, the automotive aftermarket division under Al Rostamani Group, in Dubai seeks a Sales Support Specialist to assist showroom operations and customer inquiries. You will handle calls, prepare quotations, process orders, and liaise with finance for invoicing and delivery planning.

The role requires a minimum of higher secondary or diploma, with a preference for a bachelor’s degree and at least 3 years’ FMCG sales experience. English is essential; Arabic and Hindi are a plus.

Qualifications

• Min. Higher Secondary or Diploma required.
• Bachelor's degree preferred.
• 3 years FMCG sales experience.
• Fluent in English; Arabic and Hindi an advantage.

Responsibilities

• Attend business calls and emails pertaining to sales queries.
• Provide pricing, availability, delivery dates and delays to customers.
• Prepare sales quotations with accurate prices and discounts.
• Input orders into the system and ensure timely processing.
• Inform customers about delivery schedules, warranties, and contracts.
• Notify customers of delays and arrange alternative delivery.
• Maintain filing systems and generate reports for finance.
• Collaborate with other departments to ensure smooth sales and deliveries.
• Comply with QMS requirements.

Skills

Customer service

Sales

Communication

Active listening

Social perceptiveness

English

Arabic

Hindi

Education

Higher Secondary

Diploma

Bachelor degree preferred

Job description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Central Trading Company is the first company under the Al Rostamani Group. It is one of the most valuable players in the automotive aftermarket representing a portfolio of 25 world renowned brands such as Michelin, Castrol and Blue Star.

Job Purpose

Attending Business Calls, Invoicing, Quotations, and any support needed from time to time for the smooth functioning of the showroom business operations.

Job Responsibilities

• Answer phone calls and emails pertaining to sales queries or concerns in professional manners by acting as first point of contact
• Inform customers such as unit prices, goods availability, delivery dates, and any anticipated delays through mail or telephone
• Prepare sales quotation ensuring correct prices, discounts and product numbers, etc. and get it approved by supervisor, or respective sales person/manager
• Input orders to the company’s computer system and ensure that orders are processed in line with customers’ agreed delivery requirements.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
• Proactively inform the customers of any delays and will arrange alternative delivery schedule
• Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department
• Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Comply with the company QMS requirements.

Job Requirements

Qualifications

• Min. Higher Secondary, Diploma
• Bachelor degree would be preferable

Experience

• 3 years in FMCG sales environment

Knowledge & Skills

Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Sales and Marketing

• Knowledge of principles and methods for showing, promoting, and selling products or services.
• This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Language

• Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage

Active Listening

• Giving full attention to what other people are saying, taking time to understand the points being made
• Asking questions as appropriate, and not interrupting at inappropriate times

Social Perceptiveness

• Being aware of others' reactions and understanding why they react as they do

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.