Branch Growth & Service Leader

DIB; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

DIB in Dubai seeks an experienced Branch Manager to lead the branch portfolio and drive growth across liabilities, assets, cards and third-party products, while upholding the bank’s service standards and policies. You will cascade targets, monitor performance, ensure compliance, manage cash and risk, and develop staff through training and effective supervision, aiming for exceptional customer experiences.

This role requires strong leadership, a track record in retail banking, and a commitment to

Qualifications

• Minimum 6 years of work experience in a similar role.
• Bachelor’s degree in a relevant field; Master’s is an advantage.
• Strong leadership and customer service focus.

Responsibilities

• Cascade sales targets to branch staff and track performance.
• Maintain high levels of customer service across front office functions.
• Ensure branch operations comply with policies and manage risk.
• Lead branch projects with the Zone Manager and support new product launches.
• Maintain accurate archival records and ensure 100% case closures.

Skills

Sales targets

Customer service

Branch operations

Leadership

Audit compliance

Training & development

Cash handling

Communication

Education

Bachelor's degree

Master's degree advantageous

Job description

DIB in Dubai seeks an experienced Branch Manager to lead the branch portfolio and drive growth across liabilities, assets, cards and third-party products, while upholding the bank’s service standards and policies. You will cascade targets, monitor performance, ensure compliance, manage cash and risk, and develop staff through training and effective supervision, aiming for exceptional customer experiences.

This role requires strong leadership, a track record in retail banking, and a commitment to