Branch Growth Leader: Sales, Service & Compliance

Showcify, Inc.

Abu Dhabi

On-site

AED 180,000 - 240,000

Full time

11 days ago
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Showcify, Inc. is seeking an experienced Branch Manager to lead branch operations, drive business growth, deliver exceptional customer experiences, and develop high-performing teams in Abu Dhabi.

You will ensure sales and service excellence while maintaining strict adherence to bank policies and regulatory requirements. The role requires overseeing risk and compliance, onboarding, analytics, and staff development to achieve ambitious targets and maintain audit readiness.

Qualifications

  • Bachelor’s degree or higher in Banking, Business Administration, Finance, or a related field.
  • Minimum 10 years of experience within the banking industry.
  • At least 5 years in Branch Management or a similar leadership role.
  • Proven track record in delivering sales targets, customer service excellence, and operational compliance.
  • Strong leadership, people management, and stakeholder engagement skills.
  • Sound knowledge of retail banking operations, regulatory requirements, KYC, and AML frameworks.
  • Excellent communication, problem-solving, and decision-making abilities.

Responsibilities

  • Lead and manage the branch to achieve sales, service, operational, and people leadership objectives.
  • Achieve and exceed branch sales targets across retail banking products, including CASA, lending, wealth, insurance, and other retail products.
  • Identify and develop new business opportunities within the branch’s market area.
  • Ensure accurate and compliant onboarding of new customers.
  • Drive a customer-first culture focused on service excellence and relationship management.
  • Accountable for branch service KPIs, including NPS, RFT, Service turnaround times, complaint resolution within SLA, and Mystery Shopping scores.
  • Monitor branch performance and implement corrective actions to improve service delivery and customer satisfaction.
  • Oversee customer complaint management, ensuring timely resolution, root cause analysis, and compliance with regulatory requirements.
  • Ensure all branch activities comply with policies, operational risk controls, KYC, AML, and regulatory requirements.
  • Manage branch operations, including cash management, vault custody, safe deposit lockers, and security protocols.
  • Maintain audit readiness and support successful internal and external audits.
  • Lead, coach, and develop branch employees to achieve sales and service objectives.
  • Drive accountability through performance management and employee development initiatives.
  • Identify training needs and ensure completion of mandatory learning requirements.
  • Monitor attendance, productivity, and workforce performance to ensure consistent service standards.
  • Collaborate with internal stakeholders across Operations, Risk, Compliance, Customer Experience, Marketing, Product, and Digital Banking teams.
  • Support regional business plans and service improvement initiatives.
  • Represent the bank within the local community to strengthen brand presence and business opportunities.

Skills

Leadership
Stakeholder management
Customer service
Problem solving
Decision making
Communication

Education

Bachelor's degree in Banking, Business Administration, Finance, or related field

Job description

Showcify, Inc. is seeking an experienced Branch Manager to lead branch operations, drive business growth, deliver exceptional customer experiences, and develop high-performing teams in Abu Dhabi.

You will ensure sales and service excellence while maintaining strict adherence to bank policies and regulatory requirements. The role requires overseeing risk and compliance, onboarding, analytics, and staff development to achieve ambitious targets and maintain audit readiness.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Branch Operations & Growth Leader
Branch Operations & Growth Leader

Confidential company • Abu Dhabi

On-site
AED 210,000 - 270,000
Branch Leader: Drive Growth, Service & Compliance
Branch Leader: Drive Growth, Service & Compliance

First Abu Dhabi Bank (FAB) • Abu Dhabi

On-site
AED 350,000 - 550,000
Branch Growth & Service Leader
Branch Growth & Service Leader

DIB • Dubai

On-site
AED 335,000 - 502,000
Sales & Service Lead – Branch Growth & Customer Experience
Sales & Service Lead – Branch Growth & Customer Experience

DIB • Dubai

On-site
AED 90,000 - 130,000
Branch Operations & Service Leader
Branch Operations & Service Leader

Abu Dhabi Islamic Bank PJSC • Dubai

On-site
AED 167,400 - 223,200
Branch Sales Leader: Coaching, Cross-Sell & Customer Experience
Branch Sales Leader: Coaching, Cross-Sell & Customer Experience

First Abu Dhabi Bank (FAB) • Abu Dhabi

On-site
AED 180,000 - 240,000
Branch Experience Lead - Banking Service Excellence
Branch Experience Lead - Banking Service Excellence

ADIB - Abu Dhabi Islamic Bank • Abu Dhabi

On-site
AED 90,000 - 130,000
Branch Experience Manager — Service Excellence Lead
Branch Experience Manager — Service Excellence Lead

ADIB Group • Abu Dhabi

On-site
AED 180,000 - 300,000
Trainee Branch Manager: Operations & Sales Leader
Trainee Branch Manager: Operations & Sales Leader

Tanqeeb • Abu Dhabi

On-site
AED 167,000 - 234,000
Branch Manager
Branch Manager

First Abu Dhabi Bank (FAB) • Abu Dhabi

On-site
AED 350,000 - 550,000