Boutique Operations Coordinator - UAE National (Temp.)

Richemont; Abu Dhabi; On-site; AED 391,000 - 558,000; Full time

Job summary

Piaget in Abu Dhabi is seeking a Store Manager to oversee merchandising, financial management, staff supervision and overall store operations to deliver exceptional luxury service.

You will lead a team, develop talent, optimize schedules, manage budgets, negotiate proposals, and grow client relationships with high-net-worth customers, ensuring Piaget standards are upheld.

Qualifications

• Master’s degree or equivalent with strong resource planning experience.
• Extensive general work experience in management and operations.
• Experience in budgeting, scheduling, and resource coordination.

Responsibilities

• Oversee merchandising, financial management, staff supervision and store operations.
• Evaluate sales staff capabilities; develop and coach staff.
• Develop solutions for customer issues and ensure clear messaging.
• Create schedules and coordinate across teams to meet goals.
• Set objectives, report on performance and take corrective actions.
• Implement strategy and motivate staff to align with mission.
• Negotiate agreements and review sales proposals.
• Manage departmental budgets and order processing protocols.
• Define objectives for sales calls and tailor presentations.
• Grow customer accounts and manage complex relationships.
• Monitor HSE metrics and ensure compliance.
• Ensure diversity and inclusion directives are followed.

Skills

Leadership & people management

Budgeting & financial management

Staff development & coaching

Customer service excellence

Sales optimization

Education

Master’s Degree or equivalent

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION:

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
• Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development.
• Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps.
• Create and manage medium- to long-term work schedules, coordinating across multiple teams to achieve business goals.
• Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives.
• Implement the function’s strategy and business plan, motivating staff to commit to the organization’s mission, vision, and values.
• Configure complex product-and-services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary.
• Manage departmental budget plans, including development and delivery.
• Define and optimize order processing protocols for a seamless customer experience.
• Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements.
• Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota.
• Develop and implement relationship management plans for complex customer accounts, building relationships with decision-makers and influencers.
• Monitor and improve performance against health, safety, and environment (HSE) key performance indicators, resolving noncompliance issues.
• Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities.

Required qualifications

Master’s Degree or equivalent level, substantial general work experience, comprehensive job-related expertise, and experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master’s Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.