Boutique Operations Lead: Strategy, Sales & Team Growth

Piaget; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Piaget in Dubai seeks a Store Manager to oversee merchandising, financial management, and overall store operations to achieve sales targets. You will supervise sales staff, develop their skills, and coordinate activities across teams while upholding brand standards and company values.

The role emphasizes strategic planning, budget oversight, customer relationship development, and driving growth in a luxury retail environment. Strong leadership and communication are essential.

Qualifications

• Master's Degree or equivalent level. Substantial general work experience within the overall policy framework.
• Experience in planning, managing, and organizing resources within short/medium timescales.

Responsibilities

• Oversee merchandising, financial management, and overall store management to meet operational sales goals.
• Supervise and evaluate sales staff, identify gaps, and implement development frameworks; coach and mentor staff.
• Develop solutions for common customer issues with clear messaging and next steps.
• Create and manage medium- to long-term work schedules across multiple teams to achieve business goals.
• Set performance objectives for direct reports and report on departmental performance; take corrective actions as needed.
• Implement the function's strategy and business plan; motivate staff to align with mission, vision, and values.
• Configure complex product-and-service solutions, negotiate agreements, and review sales proposals; escalate issues as necessary.
• Manage departmental budget plans, including development and delivery.
• Define and optimize order processing protocols for a seamless customer experience.
• Set objectives for sales calls, tailor presentations, gather information, and secure customer agreements.
• Identify opportunities to grow customer accounts through additional products/services; meet sales quotas.
• Develop relationship management plans for complex accounts with key decision-makers and influencers.
• Monitor and improve performance against health, safety, and environment (HSE) KPIs; resolve noncompliance issues.
• Ensure compliance with diversity and inclusion directives with precise task language.

Education

Master's Degree or equivalent level

Job description

Piaget in Dubai seeks a Store Manager to oversee merchandising, financial management, and overall store operations to achieve sales targets. You will supervise sales staff, develop their skills, and coordinate activities across teams while upholding brand standards and company values.

The role emphasizes strategic planning, budget oversight, customer relationship development, and driving growth in a luxury retail environment. Strong leadership and communication are essential.