Quality Analyst (Support)

Revolut; United Arab Emirates; On-site; AED 90,000 - 120,000; Full time

Job summary

Revolut in the United Arab Emirates is seeking a Quality Analyst for the Customer Support team. You will ensure top-tier service quality, support analysts, and drive improvements across processes and training.

You’ll collaborate with product teams, provide feedback, and deliver refresher sessions to raise overall performance. Fluency in English and Arabic is essential, and you should bring experience in a customer support or QA role.

Qualifications

• Experience in a quality support role is required.
• Fluency in English at C1+ level.
• Fluency in Arabic at native level.
• Demonstrated attention to detail is essential.
• Strong analytical capabilities are needed.
• Ability to take ownership and be accountable.
• Empathy and a passion for helping customers.
• Independent time-management with prioritisation skills.
• Flexibility with changing responsibilities and goals.
• Nice to have: 6+ months in customer support.

Responsibilities

• Completing monthly quality control activities focusing on compliance and performance.
• Highlighting issues to leadership and reporting them clearly.
• Providing feedback to Analysts and performing root-cause analyses.
• Delivering refresher sessions to improve quality performance.
• Coaching new joiners on compliance and customer support procedures.
• Collaborating with cross-location teams to share best practices.

Skills

Quality control experience

English proficiency

Arabic proficiency

Attention to detail

Analytical skills

Ownership & responsibility

Empathy

Time management

Adaptability

Customer support experience

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We’re looking for a Quality Analyst to ensure our Customer Support team is operating at the best quality performance. You'll collaborate across teams, supporting Analysts and their line managers to deliver the best outcomes for customers.

Up to shape what's next in finance? Let’s get in touch.

What You’ll Be Doing

• Completing monthly quality control (QC) activities by focusing on identifying successes and failures in Compliance team members' work
• Highlighting and reporting any issues to leadership
• Providing feedback to Analysts, and performing root-cause analyses of errors
• Delivering quality refresher sessions to individuals struggling with quality performance
• Coaching new joiners to learn compliance and customer support procedures
• Collaborating with other teams across different locations
  

What You'll Need

• Experience in a quality support role
• Fluency in English (C1+ level)
• Fluency in Arabic (native level)
• Impeccable attention to detail
• Solid analytical skills
• A readiness to take ownership and responsibility
• Empathy and a passion for helping people
• Independent time management skills, with the ability to effectively prioritise tasks
• Flexibility with responsibilities and a positive attitude towards changes to role, company objectives, and targets
  

Nice to have

• 6+ months of experience in customer support

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain
  

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice