Bilingual Guest Relations Specialist

Accor

Abu Dhabi

In loco

AED 70.000 - 110.000

Tempo pieno

9 ore fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Accor is seeking a Guest Relations Agent for Rixos Premium Saadiyat Island in Abu Dhabi. You will greet guests, assist with check-in/out, handle requests, and liaise with departments to ensure memorable service in line with our luxury standards.

Requirements include at least 2 years in a customer-facing role, fluent English and Russian, strong communication, multitasking, and proficiency with hotel management software. Flexibility to work shifts and holidays is preferred.

Competenze

Minimum 2 years in a customer-facing role.
Fluent in English and Russian.
Excellent communication and interpersonal skills.
Flexible to work shifts, weekends, and holidays.
Proficient with hotel management software.

Mansioni

Greet and welcome guests upon arrival with a warm and professional demeanor.
Assist with check-in and check-out procedures efficiently and accurately.
Handle guest requests, inquiries, and complaints in a timely and courteous manner.
Provide information on hotel facilities, services, and local attractions.
Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
Liaise with other departments to ensure guest satisfaction.
Maintain updated knowledge of hotel policies, promotions, and room availability.
Record guest feedback and contribute to improving guest satisfaction scores.
Anticipate guest needs and offer proactive assistance.
Promote hotel services, facilities, and upgrades when appropriate.