Bilingual Front Desk Agent - Russian/English

Occidental-Sharjah-Grand; Sharjah; On-site; AED 39,000 - 78,000; Full time

Job summary

Occidental-Sharjah-Grand in Sharjah is seeking a professional, customer-focused Receptionist (Russian Speaker) to join our Front Office team. The role involves welcoming guests, handling check-ins/outs, answering calls, and coordinating with other departments to ensure guest satisfaction.

Fluency in Russian and English is mandatory, with at least one year of front desk hotel experience. You will deliver excellent service, resolve issues, and maintain accurate guest records while working flexible

Qualifications

• 1 year of experience as a Receptionist or Front Desk Agent in a hotel.
• Fluency in Russian and English is mandatory.
• Excellent customer service and communication skills.
• Ability to handle guest inquiries and resolve issues professionally.
• Basic knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Welcome guests and provide efficient check-in and check-out services.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Answer telephone calls and provide accurate information about hotel services.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain guest records and process reservations as required.
• Ensure a positive and memorable guest experience throughout their stay.

Skills

Russian language

English language

Customer service

Job description

Occidental-Sharjah-Grand in Sharjah is seeking a professional, customer-focused Receptionist (Russian Speaker) to join our Front Office team. The role involves welcoming guests, handling check-ins/outs, answering calls, and coordinating with other departments to ensure guest satisfaction.

Fluency in Russian and English is mandatory, with at least one year of front desk hotel experience. You will deliver excellent service, resolve issues, and maintain accurate guest records while working flexible