Bilingual Front Desk Agent — Elevate Guest Experience

AccorHotels Middle East; Ajman; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a Front Desk Agent to serve as the first point of contact for guests. Responsibilities include managing check-ins and check-outs, facilitating guest inquiries, and promoting hotel services. Ideal candidates should possess excellent customer service skills, fluency in English and either Russian or German, and a background in hospitality. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 1–2 years of experience in a Front Office or guest service role, preferably in a hotel.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Welcome guests with a warm and professional demeanor.
• Handle check-in, check-out, and room assignments efficiently.
• Assist guests with inquiries and special requests.

Skills

Customer service

Fluency in English

Fluency in Russian

Fluency in German

Problem solving

Attention to detail

Education

Diploma or certification in Hospitality Management

Tools

PMS systems (e.g., Opera)

Job description

A leading hospitality company in the UAE is seeking a Front Desk Agent to serve as the first point of contact for guests. Responsibilities include managing check-ins and check-outs, facilitating guest inquiries, and promoting hotel services. Ideal candidates should possess excellent customer service skills, fluency in English and either Russian or German, and a background in hospitality. This position offers a dynamic environment with opportunities for growth.