Bilingual Field IT Engineer — Education (UAE)

Alpha Data LLC.

Abu Dhabi

On-site

AED 60,000 - 100,000

Full time

4 days ago

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Job summary

Alpha Data LLC. is seeking a Field Engineer to provide on-site IT and classroom technology support across educational sites in the UAE. You will troubleshoot end-user devices, support Microsoft 365, and help maintain IT infrastructure to ensure smooth day-to-day operations.

The ideal candidate will be bilingual (English and Arabic), hold a IT-related degree, have a UAE driving license, and demonstrate a customer-focused approach with a commitment to safeguarding in educational environments.

Qualifications

Diploma or Bachelor’s degree in IT, CS or related field.
CompTIA A+ or Microsoft fundamentals preferred.
ITIL Foundation an advantage.
Experience in education IT estate is a strong plus.

Responsibilities

Deliver first- and second-line IT support for end-user devices and classroom tech.
Perform routine server room checks and verify backups.
Administer Windows Server basics and manage AD accounts.
Provision joiners/movers/leavers and AD tasks.
Support examination sessions and ensure lab readiness.
Maintain asset registers, stock, and site docs.
Provide Microsoft 365 and Teams support to staff.
Handle core network tasks: patches, switches, Wi-Fi.
Log and close tickets in the ITSM system with diagnostics.