Bilingual Customer Support Specialist - AI Trainer

DataAnnotation; United Arab Emirates; Remote; AED 126,000 - 202,000; Full time

Job summary

DataAnnotation is seeking a highly capable bilingual professional fluent in Arabic and English to train AI models. You will craft realistic prompts, evaluate model outputs for accuracy, fluency, and tone, and compare responses across prompts to identify weaknesses.

You will work on translation, interpretation, teaching, editing, and bilingual content tasks, contributing to a broad range of language domains and cultures.

Qualifications

• Native or near-native fluency in Arabic and English.
• Strong command of grammar, style, tone and register in both languages.
• Detail-oriented, with the ability to explain your judgments clearly in writing.
• Experience in translation, interpretation, teaching, editing or bilingual professional work is a plus.
• A current, in-progress or completed Bachelor's degree is preferred but not required.

Responsibilities

• Write challenging, realistic prompts and conversations in Arabic and English, drawn from your own experience (a translation, a customer support exchange, a business email, a lesson plan)
• Evaluate AI responses the way you'd review a colleague's work: accuracy, fluency, grammar, tone, register, and whether it followed the request
• Compare two AI responses to the same prompt and make the call on which performed better and where each fell short
• Critique AI-generated translations, conversations, summaries and written content, and explain your reasoning clearly
• Flag concrete failures with evidence, such as mistranslations, overly literal phrasing, wrong dialect or register, grammar errors, cultural missteps, or ignored instructions
• Contribute across a wide range of language tasks and subject areas

Skills

Arabic fluency

English fluency

Education

Bachelor's degree

Job description

We're looking for an experienced bilingual professional who is fluent in Arabic and English to help train AI models. You'll put the newest AI models to work on realistic tasks drawn from your own language expertise, judge what they produce with a native speaker's ear, and tell us exactly where they hold up and where they fall apart.

This is a fast-growing area for our company, focused on teaching AI to communicate naturally across languages and cultures. The models can already produce fluent-looking Arabic. What they can't yet do reliably is tell correct from natural: the right dialect, register, idiom and cultural context. Your language instincts, cultural knowledge and written reasoning become the signal that shapes the next generation of multilingual AI.

What You'll Do

• Write challenging, realistic prompts and conversations in Arabic and English, drawn from your own experience (a translation, a customer support exchange, a business email, a lesson plan)
• Evaluate AI responses the way you'd review a colleague's work: accuracy, fluency, grammar, tone, register, and whether it followed the request
• Compare two AI responses to the same prompt and make the call on which performed better and where each fell short
• Critique AI-generated translations, conversations, summaries and written content, and explain your reasoning clearly
• Flag concrete failures with evidence, such as mistranslations, overly literal phrasing, wrong dialect or register, grammar errors, cultural missteps, or ignored instructions
• Contribute across a wide range of language tasks and subject areas

Translators, interpreters, teachers and bilingual professionals with experience across Modern Standard Arabic and regional dialects (Gulf, Iraqi, Levantine) are especially welcome.

Projects Span

• Translation and localization: Arabic to English, English to Arabic, and adapting content for regional audiences
• Conversation and support: customer service, administrative and virtual assistant scenarios
• Writing and editing: business, creative and educational content
• Education: tutoring, grammar explanations and lesson content
• Dialect and culture: Modern Standard Arabic alongside regional dialects

Advantages Of Contracting With Us

• You'll be able to choose which projects you want to work on and when
• You work on your own schedule, on your own computer, from the comfort of your own home
• Projects are paid hourly starting at $25–$40+/hr, with bonus rates available on some projects

Qualifications

• Native or near-native fluency in Arabic and English
• Strong command of grammar, style, tone and register in both languages
• Detail-oriented, with the ability to explain your judgments clearly in writing
• Experience in translation, interpretation, teaching, editing or bilingual professional work is a plus
• A current, in-progress or completed Bachelor's degree is preferred but not required

Note

Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in Saudi Arabia, Iraq, and the United Arab Emirates will be considered for this role. This is an independent contractor position.

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