Bilingual Call Centre Agent - Device Protection & Claims

Antons; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Antons is seeking an experienced Arabic-English Call Centre Agent to enhance its customer service team in Dubai. The role involves managing customer inquiries and claims, ensuring high-quality service and professionalism.

Ideal candidates will have a background in call centres or customer support, with excellent communication skills in both Arabic and English. Fluency in these languages is mandatory, as well as strong problem-solving capabilities.

Qualifications

• Previous experience in a call centre or customer service role.
• Experience with warranty claims or insurance services is highly preferred.
• Excellent communication skills in Arabic and English.

Responsibilities

• Handle inbound and outbound customer calls related to device protection plans.
• Provide accurate information regarding claims and policies.
• Manage customer expectations and escalate complex cases.

Skills

Fluent in Arabic

Fluent in English

Customer service skills

Problem-solving

Organizational skills

Tools

Microsoft Office

CRM systems

Job description

Antons is seeking an experienced Arabic-English Call Centre Agent to enhance its customer service team in Dubai. The role involves managing customer inquiries and claims, ensuring high-quality service and professionalism.

Ideal candidates will have a background in call centres or customer support, with excellent communication skills in both Arabic and English. Fluency in these languages is mandatory, as well as strong problem-solving capabilities.