Bellman

Minor Food Holding Co., Ltd.; Abu Dhabi; In loco; AED 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Desert Islands Resort & Spa by Anantara in Abu Dhabi invites an enthusiastic Bellman to warmly welcome guests, assist with luggage, and guide them to rooms while sharing insights on local attractions and facilities. You will coordinate with multiple departments to ensure seamless service and personalised experiences for every guest.

The role requires staying flexible for shifts, weekends, and holidays, with English fluency and a service-oriented mindset at the heart of daily operations.

Competenze

• Previous experience as a Bellman or in a guest-facing hotel role is preferred.
• Fluent in English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.
• Good communication and interpersonal skills.

Mansioni

• Greet guests on arrival and departure.
• Assist guests with luggage during check-in, check-out and room changes.
• Escort guests to rooms and explain hotel facilities.
• Handle and store guest luggage safely.
• Arrange taxis and transportation when required.
• Deliver guest items, messages, parcels and other requests promptly.
• Maintain cleanliness of the entrance, lobby and luggage storage areas.
• Provide guests with information about hotel facilities, restaurants, and local attractions.
• Coordinate with Front Office, Concierge, Housekeeping and other departments to fulfil requests.
• Handle guest requests and concerns courteously; elevate when necessary.
• Maintain professional grooming, appearance and behaviour at all times.
• Follow hotel safety, security and guest confidentiality procedures.
• Support Front Office team in creating memorable and personalised guest experiences.

Descrizione del lavoro

Job Location

Desert Islands Resort & Spa by Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Responsibilities

• Warmly welcome and greet guests upon arrival and departure.
• Assist guests with luggage during check-in, check-out, and room changes.
• Escort guests to their rooms and provide basic information about hotel facilities and services.
• Handle and store guest luggage safely and accurately.
• Assist with arranging taxis and transportation when required.
• Deliver guest items, messages, parcels, and other requested materials promptly.
• Maintain the cleanliness and organization of the hotel entrance, lobby, and luggage storage areas.
• Provide guests with information about hotel facilities, restaurants, local attractions, and transportation.
• Coordinate closely with Front Office, Concierge, Housekeeping, and other departments to fulfil guest requests.
• Handle guest requests and concerns courteously and elevate issues when necessary.
• Maintain professional grooming, appearance, and behaviour at all times.
• Follow hotel safety, security, and guest confidentiality procedures.
• Support the Front Office team in creating memorable and personalized guest experiences.

Qualifications & Experience

• Previous experience as a Bellman or in a guest-facing hotel role is preferred.
• Friendly, energetic, and service-oriented personality.
• Good communication and interpersonal skills.
• Physically fit and able to handle guest luggage safely.
• Good knowledge of Dubai and local attractions is an advantage.
• Fluent in English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.

If you enjoy connecting with people and creating memorable first impressions, we would love to hear from you.