Bell Attendant

Minor Food Holding Co., Ltd.; Dubai Emirate; Sur place; AED 24 000 - 36 000; Plein temps

Résumé du poste

Anantara Downtown Dubai is seeking a courteous Bell Desk Agent to support guests from arrival to departure, ensuring a warm welcome and seamless service in a luxury setting.

Responsibilities include assisting with luggage, coordinating messages and transportation, and maintaining a pristine lobby area while delivering personalized guest care throughout the stay.

Responsabilités

• Anticipate guest needs and handle all guest inquiries promptly and professionally.
• Participate in the effective day-to-day operation of the Bell Service Desk.
• Maintain knowledge of hotel products and services, including room types, rates, features and facilities, outlets, spa and health club.
• Ensure the hotel lobby is clean, tidy, and presentable at all times.
• Greet and acknowledge all guests in a polite, warm manner.
• Assist guests with luggage and provide luggage storage services as required.
• Coordinate delivery of messages, parcels, and other items to guest rooms.
• Provide attentive assistance to guests requiring special attention.
• Complete all assigned shift duties as outlined in the shift checklist.
• Assist in coordinating hotel transportation arrangements (taxis, private vehicles, limousines, etc.).
• Provide assistance to other hotel departments and operational areas as needed.

Description du poste

Job Location: Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.Please note that this is not an exhaustive list of all duties and responsibilities. Anantara employees are encouraged to continually find new ways to look after the business, our guests, and our colleagues.

The key responsibilities for this position include:

• Anticipate guest needs and handle all guest inquiries promptly and professionally.
• Participate in the effective day-to-day operation of the Bell Service Desk.
• Maintain comprehensive knowledge of hotel products and services, including room types, rates, features and facilities, food and beverage outlets and promotions, spa and health club facilities, and other properties.
• Ensure the hotel lobby area is clean, tidy, and presentable at all times.
• Greet and acknowledge all guests, welcoming them in a polite, warm, and friendly manner.
• Assist guests with their luggage and provide luggage storage services as required.
• Coordinate the delivery of messages, parcels, and other items to guest rooms.
• Provide attentive assistance to guests requiring special attention.
• Complete all assigned shift duties as outlined in the shift checklist.
• Assist in ensuring the smooth coordination of hotel transportation arrangements, including taxis, private vehicles, limousines, and other transportation services.
• Provide assistance to other hotel departments and operational areas whenever required.