Bell Captain

SO/ Hotels & Resorts; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

SO/ Ras Al Khaimah is seeking an experienced Bell Services Supervisor to lead and schedule the bell staff, ensuring smooth arrivals and departures. You will coordinate with the front desk, oversee lobby cleanliness, and mentor team to uphold the highest service standards, while delivering guests an exceptional experience in a luxury hotel setting.

Strong organizational and communication skills, plus knowledge of local attractions, are essential.

Qualifications

• Leadership experience in bell services is required.
• Strong communication and organizational skills.
• Experience coordinating with front desk.
• Knowledge of local attractions and services.

Responsibilities

• Lead and schedule bell staff for efficient operation.
• Ensure timely luggage delivery and guest escort services.
• Coordinate with front desk for guest requests.
• Oversee cleanliness and functionality of the lobby area.
• Mentor bell staff on service standards.

Skills

Leadership

Communication

Guest service

Organizational skills

Local attractions knowledge

Education

High School diploma

Job description

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

• Supervision: Lead and schedule bell staff for efficient operation.
• Guest Assistance: Ensure timely luggage delivery and guest escort services.
• Communication: Coordinate with front desk for guest requests.
• Maintenance: Oversee cleanliness and functionality of the lobby area.
• Training: Mentor bell staff on service standards.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.