Beach Operations Supervisor | Guest Experience Leader

Dubai Holding; United Arab Emirates; On-site; AED 134,000 - 201,000; Full time

Job summary

Dubai Holding Entertainment seeks a Beach Operations Supervisor to oversee daily guest areas, lead frontline teams, and ensure top service standards on our beaches and rentals.

You will manage cash handling, inventory, and safety procedures while coordinating with other departments to deliver memorable guest experiences in a busy leisure setting.

Qualifications

• Experience in beach operations or similar guest-facing leisure environments.
• Prior supervision of frontline teams.
• Strong customer service and guest handling skills.
• Knowledge of cash handling and rental operations.
• Experience with inventory control and asset management.
• Familiarity with health, safety, and emergency procedures.

Responsibilities

• Supervise daily beach operations and ensure all guest‑facing areas are fully operational and ready before opening.
• Lead and allocate duties across frontline teams to maintain effective coverage and service delivery throughout the day.
• Welcome and assist guests while maintaining high standards of customer service and resolving guest concerns where possible.
• Monitor the availability, cleanliness, safety, and presentation of beach rentals and other guest‑use assets.
• Oversee rental transactions, cash handling, billing, receipts, and reconciliation processes in line with established procedures.
• Coordinate inventory monitoring, stock counts, and replenishment of operational supplies and rental equipment.
• Conduct team briefings and ensure compliance with operational procedures, safety standards, sanitation requirements, and grooming standards.
• Maintain operational records, incident reports, shift handovers, and support continuous improvement of service standards.

Skills

Beach operations

Supervisory experience

Customer service

Cash handling

Inventory control

Safety procedures

Education

High School qualification

Diploma or related qualification

Tools

MS Office

POS system

Job description

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

About the Job

• Supervise daily beach operations and ensure all guest-facing areas are fully operational and ready before opening.
• Lead and allocate duties across frontline teams to maintain effective coverage and service delivery throughout the day.
• Welcome and assist guests while maintaining high standards of customer service and resolving guest concerns where possible.
• Monitor the availability, cleanliness, safety, and presentation of beach rentals and other guest-use assets.
• Oversee rental transactions, cash handling, billing, receipts, and reconciliation processes in line with established procedures.
• Coordinate inventory monitoring, stock counts, and replenishment of operational supplies and rental equipment.
• Conduct team briefings and ensure compliance with operational procedures, safety standards, sanitation requirements, and grooming standards.
• Maintain operational records, incident reports, shift handovers, and support continuous improvement of service standards.

About You
Essential

• High School qualification required.
• 3-5 years of experience in beach operations, hospitality, leisure, attractions, or guest services.
• Strong customer service and guest handling skills with experience supervising frontline operational teams.
• Knowledge of cash handling, rental operations, inventory control, and operational oversight.
• Strong communication, coordination, problem-solving, and attention-to-detail skills.
• Knowledge of health, safety, and emergency procedures relevant to beach or leisure operations.

Desired

• Diploma or relevant qualification in Hospitality, Leisure, Tourism, or a related field.
• 1-2 years of experience in a supervisory or team-leading capacity.
• Basic Microsoft Office and POS system knowledge.
• Experience working within high-volume guest-facing environments.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!