BBG Operations Officer - Corporate Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a BBG Operations Officer to support daily banking operations, client onboarding, account services, and transaction processing for Business Banking Group customers in Abu Dhabi. The role focuses on accurate processing within SLAs and adherence to banking policies and risk controls.

The candidate will review client documentation, enable onboarding and remediation transactions, assist with dormant account activation, and coordinate with internal teams to

Qualifications

• Minimum 3 years of professional banking experience.
• Experience in banking operations, account services, onboarding, or related transaction processing.
• Working knowledge of core banking systems.
• Familiarity with banking policies, procedures, and operational service standards.
• Ability to review and validate transaction information accurately.

Responsibilities

• Process day-to-day BBG Operations transactions in accordance with approved banking procedures and service standards.
• Review and validate documentation received from Client Services and Onboarding teams before processing transactions.
• Ensure customer information and supporting documents are accurate and complete.
• Handle operational requests promptly while maintaining transaction accuracy and integrity.
• Process high-volume and bulk requests for BBG customers within agreed turnaround times.
• Prioritise critical transactions and coordinate with relevant teams to prevent processing delays.
• Update transaction statuses and communicate reasons for rejection through email or designated workflow systems.
• Process requests relating to the activation of dormant and unclaimed BBG accounts.
• Ensure operational activities comply with applicable banking policies, legal requirements, and regulatory standards.
• Perform additional operational duties assigned by management to maintain service continuity.
• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review client information and documentation for completeness before entering records into banking systems.
• Identify potential anti-money laundering (AML), legal, and compliance concerns during transaction reviews.
• Coordinate with Client Services, Compliance, Legal, and other relevant teams to resolve documentation issues.
• Ensure onboarding and remediation activities follow approved internal procedures.
• Maintain accurate processing records and transaction information.
• Apply relevant terms and conditions for FAB Head Office, representative offices, and international branches.
• Support timely completion of client onboarding and account-related operational requests.
• Manage BBG Help Desk inquiries from internal stakeholders and business units.
• Respond to operational queries promptly and professionally.
• Provide clear guidance on transaction requirements, processing procedures, and outstanding documentation.
• Coordinate with relevant departments to resolve service-related issues.
• Escalate complex or unresolved matters to the appropriate authority.
• Maintain service logs and operational dashboards where applicable.
• Monitor turnaround times and support compliance with established service level agreements.
• Communicate transaction progress and processing outcomes to relevant stakeholders.
• Maintain professional service standards when interacting with internal teams and BBG customers.
• Ensure daily operational activities are performed within established risk and control requirements.
• Identify potential compliance, legal, credit, and operational risks arising from transaction processing.
• Escalate identified risks and control concerns through approved internal channels.
• Support the implementation of appropriate risk mitigation measures.
• Review recurring operational issues and customer inquiries to identify potential control weaknesses.
• Maintain awareness of regulatory developments issued by the Central Bank of the UAE.
• Stay informed about relevant changes in the UAE legal environment, international requirements, and corporate credit practices.
• Ensure processing activities comply with applicable banking regulations and internal policies.
• Maintain effective operational controls without compromising service quality or processing efficiency.
• Protect the bank's reputation through accurate processing, professional communication, and timely escalation.
• Monitor assigned transaction queues and outstanding operational requests.
• Maintain accurate records of processing activities and transaction statuses.
• Track service performance against agreed turnaround times and operational standards.
• Identify processing delays and coordinate corrective actions with relevant stakeholders.
• Support the preparation and maintenance of operational dashboards where applicable.
• Ensure workflow information is updated accurately in the relevant banking systems.
• Communicate outstanding requirements and processing issues to appropriate teams.
• Support effective management of transaction volumes and operational priorities.
• Follow established banking policies, operational procedures, and service standards.
• Prepare standard operating procedures for new processes that have not yet been documented.
• Identify opportunities to improve transaction processing efficiency and service delivery.
• Recommend operational improvements to the Section Head or Department Head.
• Support initiatives aimed at improving processing accuracy, productivity, and customer service.
• Contribute to data migration and system integration activities.
• Assist with the implementation of approved operational changes.
• Support consistent application of procedures across relevant BBG operational activities.
• Maintain effective working relationships with the BBG Relationship Team, Corporate Finance, Compliance, and Operations.
• Coordinate with Client Services, Islamic Banking, Corporate and Investment Banking, and Credit teams.
• Work with Information Technology, Legal, and Operational Risk teams to resolve relevant operational matters.
• Communicate professionally with internal departments and external BBG customers.
• Support colleagues in meeting service delivery requirements.
• Participate in knowledge-sharing activities and process awareness initiatives.
• Contribute to job rotation and operational knowledge development within the unit.
• Support on-the-job training and the development of technical and interpersonal skills.
• Complete assigned responsibilities accurately and within agreed deadlines.
• Diploma or bachelor 's degree in Banking, Finance, Business Administration, or a related field.
• Minimum 3 years of professional experience in banking.
• Experience in banking operations, account services, onboarding, or related transaction processing activities.
• Working knowledge of core banking systems.
• Familiarity with banking policies, procedures, and operational service standards.
• Understanding of transaction processing requirements and operational controls.

Skills

Banking operations

Account servicing

Onboarding

Documentation review

Core banking systems

Education

Diploma or bachelor degree in Banking, Finance, Business Administration

Job description

Job Snapshot

BBG Operations Officer - Corporate Banking Job Snapshot - Role: BBG Operations Officer - Location: Abu Dhabi, United Arab Emirates - Industry: Banking - Function: Administrative-Clerical - Experience: Minimum 3 years - Job Type: Full Time - Work Arrangement: On-site

Position Overview

First Abu Dhabi Bank (FAB) is seeking a BBG Operations Officer to support daily banking operations, client onboarding, account services, and transaction processing for Business Banking Group (BBG) customers in Abu Dhabi. The role is responsible for processing BBG operational requests accurately and within agreed service level agreements (SLAs), while maintaining compliance with banking policies, regulatory requirements, and established risk controls. The successful candidate will review client documentation, process onboarding and remediation transactions, support dormant account activation, and coordinate with internal stakeholders to resolve operational inquiries. The position requires banking operations experience, knowledge of core banking systems, and the ability to manage high-volume requests without compromising accuracy or service quality.

Job Details

Country: United Arab Emirates - City: Abu Dhabi - Industry: Banking - Function: Administrative-Clerical - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

BBG Operations and Transaction Processing

• Process day-to-day BBG Operations transactions in accordance with approved banking procedures and service standards.
• Review and validate documentation received from Client Services and Onboarding teams before processing transactions.
• Ensure customer information and supporting documents are accurate and complete.
• Handle operational requests promptly while maintaining transaction accuracy and integrity.
• Process high-volume and bulk requests for BBG customers within agreed turnaround times.
• Prioritise critical transactions and coordinate with relevant teams to prevent processing delays.
• Update transaction statuses and communicate reasons for rejection through email or designated workflow systems.
• Process requests relating to the activation of dormant and unclaimed BBG accounts.
• Ensure operational activities comply with applicable banking policies, legal requirements, and regulatory standards.
• Perform additional operational duties assigned by management to maintain service continuity.

Corporate Client Onboarding and Remediation

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review client information and documentation for completeness before entering records into banking systems.
• Identify potential anti-money laundering (AML), legal, and compliance concerns during transaction reviews.
• Coordinate with Client Services, Compliance, Legal, and other relevant teams to resolve documentation issues.
• Ensure onboarding and remediation activities follow approved internal procedures.
• Maintain accurate processing records and transaction information.
• Apply relevant terms and conditions for FAB Head Office, representative offices, and international branches.
• Support timely completion of client onboarding and account-related operational requests.

Service Delivery and Help Desk Support

• Manage BBG Help Desk inquiries from internal stakeholders and business units.
• Respond to operational queries promptly and professionally.
• Provide clear guidance on transaction requirements, processing procedures, and outstanding documentation.
• Coordinate with relevant departments to resolve service-related issues.
• Escalate complex or unresolved matters to the appropriate authority.
• Maintain service logs and operational dashboards where applicable.
• Monitor turnaround times and support compliance with established service level agreements.
• Communicate transaction progress and processing outcomes to relevant stakeholders.
• Maintain professional service standards when interacting with internal teams and BBG customers.

Operational Risk and Regulatory Compliance

• Ensure daily operational activities are performed within established risk and control requirements.
• Identify potential compliance, legal, credit, and operational risks arising from transaction processing.
• Escalate identified risks and control concerns through approved internal channels.
• Support the implementation of appropriate risk mitigation measures.
• Review recurring operational issues and customer inquiries to identify potential control weaknesses.
• Maintain awareness of regulatory developments issued by the Central Bank of the UAE.
• Stay informed about relevant changes in the UAE legal environment, international requirements, and corporate credit practices.
• Ensure processing activities comply with applicable banking regulations and internal policies.
• Maintain effective operational controls without compromising service quality or processing efficiency.
• Protect the bank 's reputation through accurate processing, professional communication, and timely escalation.

Workflow Management and Operational Reporting

• Monitor assigned transaction queues and outstanding operational requests.
• Maintain accurate records of processing activities and transaction statuses.
• Track service performance against agreed turnaround times and operational standards.
• Identify processing delays and coordinate corrective actions with relevant stakeholders.
• Support the preparation and maintenance of operational dashboards where applicable.
• Ensure workflow information is updated accurately in the relevant banking systems.
• Communicate outstanding requirements and processing issues to appropriate teams.
• Support effective management of transaction volumes and operational priorities.

Policies, Procedures and Process Improvement

• Follow established banking policies, operational procedures, and service standards.
• Prepare standard operating procedures for new processes that have not yet been documented.
• Identify opportunities to improve transaction processing efficiency and service delivery.
• Recommend operational improvements to the Section Head or Department Head.
• Support initiatives aimed at improving processing accuracy, productivity, and customer service.
• Contribute to data migration and system integration activities.
• Assist with the implementation of approved operational changes.
• Support consistent application of procedures across relevant BBG operational activities.

Stakeholder Coordination and Teamwork

• Maintain effective working relationships with the BBG Relationship Team, Corporate Finance, Compliance, and Operations.
• Coordinate with Client Services, Islamic Banking, Corporate and Investment Banking, and Credit teams.
• Work with Information Technology, Legal, and Operational Risk teams to resolve relevant operational matters.
• Communicate professionally with internal departments and external BBG customers.
• Support colleagues in meeting service delivery requirements.
• Participate in knowledge-sharing activities and process awareness initiatives.
• Contribute to job rotation and operational knowledge development within the unit.
• Support on-the-job training and the development of technical and interpersonal skills.
• Complete assigned responsibilities accurately and within agreed deadlines.

Required Qualifications and Experience

Education

• Diploma or bachelor 's degree in Banking, Finance, Business Administration, or a related field.

Professional Experience

• Minimum 3 years of professional experience in banking.
• Experience in banking operations, account services, onboarding, or related transaction processing activities.
• Working knowledge of core banking systems.
• Familiarity with banking policies, procedures, and operational service standards.
• Understanding of transaction processing requirements and operational controls.

Required Skills and Competencies

Banking Operations and Account Services

• Knowledge of banking operations and account servicing processes.
• Understanding of corporate client onboarding and documentation requirements.
• Ability to review and validate transaction information accurately.
• Familiarity with banking workflow and transaction management procedures.
• Ability to process high-volume requests while maintaining accuracy.
• Working knowledge of core banking systems and operational procedures.

Risk and Compliance Awareness

• Awareness of banking compliance requirements and internal risk controls.
• Understanding of AML and legal-risk considerations in banking operations.
• Ability to identify incomplete documentation and potential processing risks.
• Attention to detail when reviewing customer information and transaction records.
• Ability to follow escalation procedures and report operational concerns.
• Commitment to maintaining compliance with applicable policies and regulatory requirements.

Communication and Customer Service

• Good written and verbal communication skills in English.
• Ability to communicate effectively with internal stakeholders and customers.
• Customer-service orientation and professional handling of operational inquiries.
• Ability to provide clear transaction updates and processing guidance.
• Strong interpersonal and teamwork skills.
• Ability to coordinate with multiple departments to resolve operational issues.

Organisation and Problem-Solving

• Strong attention to detail and accuracy.
• Ability to prioritise critical requests and manage competing workloads.
• Effective time management and organisational skills.
• Ability to work within established service level agreements and turnaround times.
• Problem-solving skills and appropriate escalation judgment.
• Ability to identify opportunities for process improvement.
• Commitment to operational efficiency, service quality, and timely task completion.

Preferred Experience

• Previous banking experience within CCB, IB, Account Services, or a related operations function is preferred.

About the Company

First Abu Dhabi Bank (FAB) is a major financial institution headquartered in Abu Dhabi, United Arab Emirates. The bank provides banking and financial services to individuals, businesses, and institutions across the UAE and international markets, with a presence in more than 20 markets spanning five continents. FAB serves corporate and institutional customers through banking products, financial solutions, and operational services that support their business requirements. The bank invests in employee learning, professional development, and Emiratisation programmes. FAB also supports education, entrepreneurship, and financial literacy through its partnerships and community initiatives. FAB promotes an inclusive workplace that values diverse perspectives and professional contributions. In December 2021, the bank became the first UAE and GCC bank to join the Net Zero Banking Alliance, committing to achieve net zero emissions by 2050.