Officer Customer Support - Emiratized Role

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is a leading UAE-based financial institution offering a wide range of banking services to corporate and commercial clients. The role focuses on delivering exceptional client service at the Business Banking desks and driving revenue through onboarding, cross-selling, and strong relationship management.

Based in Abu Dhabi, the position emphasizes adherence to policies, governance, and risk controls, while collaborating with coverage teams to maximize client value and

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study.
• 5 years’ relevant experience in Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

Responsibilities

• Deliver best in class services for CMB customers at the Business Banking desks.
• Follow-up on origination and execution of customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions for controlled and consistent work.
• Serve as the main operational point of contact for key client relationships and deliver focused client servicing.
• Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization.
• Upsell/Cross-sell to existing client base by marketing all bank products including Trade unfunded products.
• Enable i-Banking Online platform channel Migration & Activation for NTB client base for better experience and revenues.
• Generate referrals by directing clients to other coverage channels & Liability RMs, PB for revenue products.
• Adhere to prescribed Sales & Compliance processes and governance to mitigate losses.
• Ensure RCA and risk controls are followed across Business Banking functions.

Education

Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study

Job description

Job Description:

The day-to-day responsibilities of the proposed role will include, but not limited to:

• Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.
• Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

Responsibilities

Generic Accountability

• Deliver best in class services for CMB customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
• Follow-up on origination and execution of customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.

Customer Onboarding

• Ensure client onboarding of New to Bank clients for Liabilities Business Accounts and Deposits mobilization
• Upselling /Cross selling to existing client base by marketing of all products of the bank including Trade unfunded products (100% cash backed proposition).
• Enable i-Banking Online platform channel Migration & Activation for all existing & NTB client base for superior client experience and enhanced revenues.
• Generate Referrals by referring clients to other coverage sales channels & Liability RMs, PB for Revenue generation products viz. TWC, PL Assets, Fx, Investments, Banca, Liabilities, WPS & Retail products.

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• Adhere to the prescribed Sales & Compliance processes as per Banks policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise.
• Ensure strict adherence to Risk Control Assessment RCA process across all areas of Business Banking Department - Selling, Client Onboarding, Recruitment, Training, Performance Management, Human Resources, Fraud Control, Operations, and Client Application & KYC Documentation etc.
• Ensure customer onboarding and various other services to Business Banking customers are managed within current policies and procedures. Any deviations to be backed by requisite approvals.

Qualifications

Minimum Qualification

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred Minimum Experience
• 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the worlds largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.