BBG Help Desk and Stakeholder Support

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi seeks an experienced BBG Operations Officer to support corporate banking transaction processing, onboarding, remediation, and servicing activities. You will coordinate with Relationship Managers, Client Services, Compliance and Credit teams to ensure accurate processing within SLAs and regulatory requirements.

The role emphasizes risk-aware operations and customer service excellence.

Qualifications

• Diploma or bachelor’s degree in Banking, Finance, Business Administration or a related field.

Responsibilities

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review documentation received from Client Services and Onboarding teams for accuracy and completeness.
• Verify customer information before entry into banking systems and identify missing data.
• Coordinate with stakeholders to resolve onboarding requirements and AML checks.
• Maintain accurate customer information and operational records; escalate unresolved issues.
• Support remediation of existing customer records and documentation deficiencies.
• Assist BBG Help Desk and other internal teams to ensure timely service delivery.

Skills

Communication skills

English fluency

Customer service

Attention to detail

Time management

Education

Diploma or bachelor’s degree in Banking, Finance, Business Administration or related field

Tools

Core banking systems

Workflow systems

Job description

BBG Operations Officer - Corporate Banking Job Snapshot

Role: BBG Operations Officer - Corporate Banking
Location: Abu Dhabi, United Arab Emirates
Industry: Banking
Function: Administrative-Clerical
Experience: Minimum 3 years of banking experience
Job Type: Full Time
Work Arrangement: On-site

Position Overview

The role focuses on processing banking transactions, supporting corporate customer onboarding and remediation, reviewing documentation, managing operational requests and ensuring timely service delivery in accordance with approved policies, regulatory requirements and service-level agreements. The successful candidate will coordinate with Relationship Managers, Client Services, Compliance, Credit, Legal and other internal stakeholders to ensure that banking requests are processed accurately, efficiently and within agreed turnaround times. The position also involves supporting the BBG Help Desk, processing dormant and unclaimed account activations, monitoring operational risks and identifying opportunities to improve banking processes and customer service. Candidates should have at least three years of relevant banking experience, working knowledge of core banking systems and an understanding of banking operations, account services, credit risk and regulatory compliance.

Job Details

Country: United Arab Emirates
City: Abu Dhabi
Industry: Banking
Function: Administrative-Clerical
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site

Key Responsibilities

BBG Operations and Transaction Processing

• Process daily BBG Operations transactions accurately and within approved turnaround times.
• Ensure operational activities comply with applicable service-level agreements and internal processing requirements.
• Review transaction requests and verify the completeness of supporting information before processing.
• Handle banking requests promptly while maintaining accuracy, confidentiality and professional integrity.
• Manage high-volume and bulk transaction requests for BBG customers.
• Prioritise urgent and business-critical cases according to operational requirements.
• Coordinate with relevant departments to resolve transaction processing issues.
• Maintain accurate transaction records and processing information within the bank 's systems.
• Update transaction statuses and communicate processing outcomes to relevant stakeholders.
• Record rejection reasons clearly through email or approved workflow systems.
• Support the timely completion of assigned operational activities to maintain service continuity.

Corporate Customer Onboarding and Remediation

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review documentation received from Client Services and Onboarding teams.
• Verify the accuracy and completeness of customer information before entering it into banking systems.
• Identify missing documentation, inconsistent information and processing deficiencies.
• Coordinate with relevant stakeholders to resolve outstanding onboarding requirements.
• Review transactions for potential anti-money laundering and legal risks before processing.
• Ensure customer onboarding activities follow applicable banking policies and regulatory requirements.
• Support remediation of existing customer records and documentation deficiencies.
• Maintain accurate customer information and related operational records.
• Escalate unresolved onboarding or remediation issues to the appropriate authority.

Account Services and Dormant Account Activation

• Support account‑related operational requests for BBG customers.
• Process activation requests involving dormant and unclaimed accounts.
• Review relevant documentation and verify processing requirements before account activation.
• Ensure account activation activities follow approved internal procedures.
• Coordinate with Relationship Managers and other departments to resolve account service issues.
• Maintain accurate records of account‑related transactions.
• Communicate outstanding requirements and processing outcomes to relevant stakeholders.
• Escalate exceptions or discrepancies requiring additional review or approval.

BBG Help Desk and Stakeholder Support

• Manage assigned BBG Help Desk activities and respond to operational inquiries.
• Provide timely and professional assistance to internal stakeholders and business units.
• Review inquiries and identify the appropriate processing or resolution requirements.
• Provide clear guidance on banking procedures, documentation and transaction status.
• Coordinate with relevant departments to resolve complex operational issues.
• Escalate matters requiring additional authority, technical assistance or specialist review.
• Maintain accurate records of inquiries and follow‑up activities.
• Support consistent communication between BBG Operations and other business functions.
• Contribute to effective service delivery and stakeholder satisfaction.

Service Delivery and Workflow Management

• Monitor daily operational workflows to ensure requests are processed within agreed service standards.
• Maintain service logs and operational dashboards where applicable.
• Track outstanding transactions and follow up on pending actions.
• Prioritise requests according to urgency, operational risk and business requirements.
• Coordinate with internal teams to prevent unnecessary processing delays.
• Ensure transaction updates and rejection reasons are communicated promptly.
• Support the timely resolution of service delivery issues.
• Maintain operational quality while managing high transaction volumes.
• Perform additional assigned duties when required to prevent service disruption.

Operational Risk and Compliance

• Process banking activities in accordance with approved policies, procedures and regulatory requirements.
• Identify potential compliance, legal, credit and operational risks arising from daily transactions.
• Escalate identified risks and processing irregularities through appropriate reporting channels.
• Support the implementation of corrective actions and additional operational controls.
• Review recurring issues and stakeholder inquiries to identify potential risk patterns.
• Maintain appropriate controls when handling sensitive banking information and customer documentation.
• Ensure operational efficiency does not compromise established risk management requirements.
• Protect the bank 's interests and reputation through accurate processing and professional communication.
• Monitor developments in banking regulations and relevant legal requirements.
• Maintain awareness of Central Bank of the UAE regulations, international requirements and corporate credit practices.
• Support compliance with approved terms and conditions applicable to FAB Head Office, representative offices and international branches.

Banking Documentation and Validation

• Review documents submitted by Client Services and Onboarding before processing.
• Verify that transaction information is accurate, complete and consistent with supporting documentation.
• Identify documentation discrepancies and coordinate appropriate corrective action.
• Ensure relevant approvals and processing requirements are satisfied.
• Maintain accurate records of reviewed and processed documentation.
• Follow established procedures for handling incomplete or rejected requests.
• Escalate documentation issues that present legal, compliance or operational risks.
• Support consistent documentation standards across BBG Operations activities.

Policies, Procedures and Process Documentation

• Follow departmental policies, standard operating procedures and approved processing instructions.
• Prepare standard operating procedures for new or previously undocumented processes.
• Support the consistent application of operational guidelines across assigned activities.
• Identify procedural gaps affecting processing efficiency or service quality.
• Recommend practical improvements to existing workflows.
• Coordinate with relevant stakeholders when developing or updating operational procedures.
• Maintain awareness of changes affecting banking products, processes and regulatory requirements.
• Support the implementation of approved procedural enhancements.

Business Efficiency and Continuous Improvement

• Identify opportunities to improve BBG operational efficiency and customer service.
• Provide process improvement recommendations to the Section Head or Department Head.
• Review recurring transaction issues and operational delays to identify underlying causes.
• Support initiatives aimed at improving processing accuracy and turnaround times.
• Contribute to improvements in workflow management and operational controls.
• Participate in data migration and systems integration activities.
• Coordinate with Information Technology and relevant business teams on assigned system‑related initiatives.
• Support the implementation of approved operational improvements.
• Maintain service quality and risk controls during process or system changes.

Teamwork and Knowledge Sharing

• Maintain professional communication with colleagues and other departments.
• Support team members in achieving operational and service delivery objectives.
• Participate in knowledge‑sharing activities within the unit.
• Contribute to job rotation and cross‑functional process awareness.
• Support on-the-job training and the development of technical and interpersonal skills.
• Share relevant operational knowledge and procedural updates with colleagues.
• Coordinate effectively with other team members to manage workloads and outstanding requests.
• Complete assigned responsibilities accurately and within established deadlines.
• Support business continuity through effective teamwork and operational cooperation.

Stakeholder Coordination

• Work closely with BBG Relationship Teams on customer requests and operational requirements.
• Coordinate with Corporate Finance, Credit and Corporate and Investment Banking departments.
• Liaise with Compliance, Legal and Operational Risk teams on relevant control matters.
• Collaborate with Operations, Client Services and Islamic Banking teams.
• Coordinate with Information Technology on workflow and system‑related issues.
• Maintain effective communication with BBG customers when required.
• Ensure stakeholder inquiries and operational requirements are addressed professionally.
• Escalate matters requiring specialist review or management intervention.
• Support effective coordination across departments to facilitate timely banking services.

Required Qualifications and Experience

Education

• Diploma or bachelor 's degree in Banking, Finance, Business Administration or a related field.

Professional Experience

• Minimum 3 years of experience in banking.
• Experience within CCB, IB, Account Services or a related banking operations function is preferred.
• Working knowledge of core banking systems.
• Familiarity with banking policies, procedures and regulatory requirements.
• Understanding of banking operations and customer service processes.
• Awareness of credit risk, banking products and relevant market practices.

Required Skills and Competencies

Banking Operations and Account Services

• Knowledge of daily banking operations and transaction processing.
• Understanding of account services and corporate customer onboarding.
• Ability to review and validate banking documentation.
• Familiarity with customer remediation and account‑related operational procedures.
• Working knowledge of core banking applications.
• Ability to process transactions accurately and within established service standards.
• Understanding of banking products and operational workflows.

Risk and Regulatory Awareness

• Awareness of operational, compliance, legal and credit risks.
• Understanding of anti‑money laundering requirements relevant to banking operations.
• Familiarity with banking policies and regulatory compliance procedures.
• Ability to identify discrepancies and elevate potential risks.
• Commitment to maintaining effective operational controls.
• Understanding of the importance of accurate documentation and customer information.

Communication and Customer Service

• Good written and verbal communication skills in English.
• Ability to communicate professionally with internal and external stakeholders.
• Strong customer service orientation.
• Ability to respond clearly to operational inquiries.
• Effective coordination and interpersonal skills.
• Ability to explain processing requirements and transaction outcomes.
• Professional approach to resolving stakeholder concerns.

Organisation and Problem‑Solving

• Strong attention to detail and commitment to accuracy.
• Ability to manage high‑volume requests and multiple operational priorities.
• Effective time management and task prioritisation skills.
• Ability to work within agreed turnaround times and service‑level agreements.
• Strong problem‑solving and escalation management capabilities.
• Ability to identify opportunities for process improvement.
• Collaborative approach to teamwork and knowledge sharing.
• Commitment to maintaining operational efficiency without compromising risk controls.

About the Company

First Abu Dhabi Bank (FAB) is a major financial institution headquartered in Abu Dhabi, United Arab Emirates. The bank provides banking and financial services to individuals, businesses and institutions across the UAE and international markets, with a presence in more than 20 markets spanning five continents. FAB serves corporate and institutional customers through banking products and services supported by operations, client onboarding, credit administration, risk management and customer service functions. The bank invests in employee learning, professional development and Emiratisation programmes. FAB also supports education, entrepreneurship and financial literacy through partnerships and community initiatives. FAB promotes an inclusive workplace that values diverse perspectives and professional contributions. In December 2021, the bank became the first UAE and GCC bank to join the Net Zero Banking Alliance, committing to achieve net zero emissions by 2050.