Credit Administration Manager - International Banking

First Abu Dhabi Bank; Abu Dhabi; Presencial; AED 240.000 - 360.000; Jornada completa

Descripción de la vacante

First Abu Dhabi Bank (FAB) seeks a Credit Administration Manager to lead the CAD International-DU team at Head Office in Abu Dhabi and provide specialised credit administration support to CAD teams across FAB's international network.

The role involves overseeing governance, loan documentation oversight, regulatory compliance, and risk controls across international branches, while coordinating between Head Office and country teams and guiding operational procedures.

Formación

• Experience in credit administration operations.
• Knowledge of loan documentation oversight and credit administration controls.
• Understanding of banking operational governance and international branch requirements.
• Ability to coordinate credit administration activities across multiple locations.
• Experience reviewing procedures, controls, and reporting.
• Ability to support audit follow-up, risk assessments, and operational reporting.

Responsabilidades

• Lead the CAD International-DU team based at FAB Head Office.
• Provide specialised support to Country CAD teams across FAB's international operations.
• Oversee the international credit administration governance framework across processes.
• Ensure day-to-day credit administration activities are completed accurately and on time.
• Monitor compliance with approved credit administration policies and procedures.
• Support regulatory compliance across international branches.
• Coordinate between Head Office and Country CAD teams for assigned matters.
• Provide guidance on operational requirements and credit administration procedures.
• Ensure housekeeping activities and performance standards are met.
• Support Head of CAD International with operational responsibilities.

Conocimientos

Credit governance

Loan documentation

Operations management

Regulatory compliance

Stakeholder coordination

Descripción del empleo

Credit Administration Manager - International Banking

Credit Administration Manager - International Banking Job Snapshot - Role: Credit Administration Manager - International Banking - Location: Abu Dhabi, United Arab Emirates - Industry: Banking - Function: Credit Review-Analysis - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Overview

First Abu Dhabi Bank (FAB) is seeking a Credit Administration Manager to lead the CAD International-DU team at Head Office and provide specialised credit administration support to Country Credit Administration Department (CAD) teams across FAB 's international network. The role is responsible for overseeing international credit administration governance, monitoring loan documentation processes, supporting regulatory compliance, and maintaining effective operational risk controls across international branches. The successful candidate will act as a key coordination point between Head Office and Country CAD teams, providing technical guidance on credit administration procedures, operational systems, audit requirements, and process improvements. The position also involves leading team development, reviewing credit administration reporting, coordinating risk and control assessments, supporting business continuity planning, and participating in banking systems enhancement projects.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: Banking
• Function: Credit Review-Analysis
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

International Credit Administration Management

• Lead the CAD International-DU team based at FAB Head Office.
• Provide specialised support and advisory services to Country CAD teams across FAB 's international operations.
• Oversee the international credit administration governance framework covering processes, people, systems, and administrative activities.
• Ensure day-to-day credit administration activities are completed accurately and within required timelines.
• Monitor compliance with approved credit administration policies, processes, and procedures.
• Support adherence to applicable regulatory requirements across international branches.
• Act as the primary coordination point between Head Office and Country CAD teams for assigned credit administration matters.
• Provide guidance to international teams on operational requirements and credit administration procedures.
• Ensure regular housekeeping activities and operational responsibilities are completed according to established performance standards.
• Support the Head of CAD International with assigned operational and management responsibilities.

Credit Administration Governance and Controls

• Monitor the effectiveness of credit administration governance arrangements across international operations.
• Review the application of approved credit administration processes and internal controls.
• Evaluate the effectiveness of Country CAD Standard Operating Procedures (SOPs).
• Identify procedural gaps and recommend improvements to strengthen operational controls.
• Support the consistent application of credit administration standards across international branches.
• Coordinate with relevant stakeholders to address control weaknesses and process deficiencies.
• Monitor corrective actions arising from governance reviews and operational assessments.
• Support compliance with internal policies and relevant country-specific regulatory requirements.
• Promote controlled and consistent credit administration practices across the international network.

Loan Documentation Oversight

• Oversee loan documentation activities managed by Country CAD teams.
• Conduct periodic reviews of credit administration information maintained in the Global Loan and Collateral Management System (GLCMS).
• Review relevant loan documentation records maintained in core banking systems.
• Identify discrepancies, incomplete information, and documentation-related control issues.
• Prepare reports highlighting data quality concerns and required corrective actions.
• Coordinate with Country CAD teams to resolve identified documentation issues.
• Monitor the implementation of corrective measures and outstanding follow-up requirements.
• Support the accuracy, completeness, and reliability of credit administration records.
• Ensure loan documentation oversight activities follow applicable internal procedures and control requirements.

Credit Administration Reporting

• Prepare and review consolidated reports covering international credit administration activities.
• Monitor credit administration data maintained across relevant banking systems.
• Produce reports identifying operational exceptions, data discrepancies, and control-related concerns.
• Coordinate with Country CAD teams to obtain accurate information and resolve reporting issues.
• Maintain visibility of outstanding corrective actions and operational requirements.
• Support management reporting on international credit administration performance.
• Ensure reporting information is accurate, complete, and submitted within established timelines.
• Provide relevant updates to the Head of CAD International and other authorised stakeholders.

Standard Operating Procedures and Process Improvement

• Assist Country CAD teams in drafting and updating credit administration Standard Operating Procedures.
• Coordinate with Group Operational Risk for the review and finalisation of relevant procedures.
• Evaluate the effectiveness of existing credit administration procedures and associated controls.
• Conduct gap analysis and peer reviews of Country CAD processes.
• Identify opportunities to improve operational efficiency, process consistency, and control effectiveness.
• Consolidate enhancement requirements received from international credit administration teams.
• Recommend procedural improvements based on operational reviews and stakeholder feedback.
• Support the implementation of approved process enhancements.
• Monitor the continued suitability of credit administration procedures as operational requirements evolve.

Audit Management and Regulatory Compliance

• Review internal and external audit reports relating to Country CAD operations.
• Identify audit observations requiring corrective action or additional follow-up.
• Coordinate with Country CAD teams to support timely closure of audit findings.
• Monitor the progress of outstanding audit action plans.
• Maintain appropriate documentation supporting the resolution of audit observations.
• Support compliance with applicable banking regulations and internal credit administration requirements.
• Coordinate with relevant stakeholders to address identified operational and regulatory concerns.
• Promote continuous audit readiness across international credit administration activities.

Risk and Control Self-Assessment

• Complete the annual Risk and Control Self-Assessment (RCSA) exercise for the relevant unit.
• Perform control testing to evaluate the effectiveness of established operational controls.
• Identify potential credit administration and operational risks.
• Assess control weaknesses and recommend appropriate mitigation measures.
• Coordinate with relevant stakeholders to address identified risk exposures.
• Support the development of preventive controls within credit administration processes.
• Maintain accurate documentation of risk assessments and control testing activities.
• Monitor corrective actions arising from risk and control reviews.
• Support ongoing improvements to the international credit administration control environment.

Business Continuity Planning

• Maintain and periodically update the unit 's annual Business Continuity Plan (BCP).
• Conduct Business Impact Analysis (BIA) activities to identify critical functions and operational dependencies.
• Assess risks that could affect the continuity of credit administration services.
• Identify essential processes requiring continuity arrangements.
• Support the development preventive measures and business continuity strategies.
• Coordinate with relevant stakeholders to address business continuity requirements.
• Review business continuity arrangements to ensure they remain aligned with operational needs.
• Support effective continuity of international credit administration activities during operational disruptions.

International Stakeholder Coordination

• Maintain effective communication between Head Office and Country CAD teams.
• Organise periodic communication forums involving key stakeholders from international branches.
• Participate in fortnightly communication meetings with CAD Cluster Heads.
• Track agreed action plans and monitor progress against outstanding commitments.
• Coordinate quarterly video conferences with Cluster Heads and Country CAD teams.
• Develop and maintain action plans arising from stakeholder meetings.
• Follow up with relevant teams to ensure agreed actions are implemented.
• Facilitate knowledge sharing and operational coordination across international credit administration functions.
• Support the resolution of issues affecting international credit administration processes.

Banking Systems and Technology Projects

• Represent CAD International as a subject matter expert during relevant banking systems projects.
• Collaborate with Information Technology and CAD Projects teams on system enhancement initiatives.
• Review system enhancement requirements submitted by Country CAD teams.
• Evaluate proposed technology changes from a credit administration perspective.
• Review and sign off relevant system project documentation within assigned authority.
• Assess Business Requirements Documents (BRDs), design documents, solution designs, and migration approaches.
• Participate in User Acceptance Testing (UAT) for banking systems enhancements.
• Support data migration and validation exercises.
• Identify system-related issues affecting credit administration processes.
• Coordinate with relevant project teams to support the implementation of approved system changes.

Training and Knowledge Development

• Prepare and periodically review credit administration training manuals for Country CAD teams.
• Develop training materials covering relevant banking systems and operational procedures.
• Organise and conduct semi-annual CAD Academy training sessions.
• Coordinate periodic system and functional training for international branches.
• Support the development of technical knowledge across Country CAD teams.
• Identify common training requirements arising from operational reviews and stakeholder feedback.
• Promote consistent understanding of credit administration policies, procedures, and system requirements.
• Support ongoing knowledge sharing across the international credit administration network.

Team Leadership and Performance Management

• Lead and supervise the CAD International-DU team at Head Office.
• Develop team capabilities through technical training, upskilling, and cross-skilling.
• Strengthen team knowledge of credit products, banking systems, and operational processes.
• Assess individual training requirements and coordinate development activities with FAB Business School.
• Arrange appropriate training and refresher programmes.
• Ensure team members complete mandatory training requirements.
• Establish Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) performance goals.
• Monitor team performance and provide timely feedback.
• Recognise individual and team contributions to operational objectives.
• Manage staff leave arrangements and maintain adequate resource availability.
• Support business continuity through effective workload planning and team coordination.
• Encourage accountability, professional development, and consistent operational performance.

Required Qualifications and Experience

Professional Experience

• Experience in credit administration operations and related banking processes.
• Knowledge of loan documentation oversight and credit administration controls.
• Understanding of banking operational governance and international branch requirements.
• Ability to coordinate credit administration activities across multiple business units or geographical locations.
• Experience or capability in reviewing operational procedures, control requirements, and banking system information.
• Ability to support audit follow-up activities, risk assessments, and operational reporting.

Technical Knowledge and Competencies

• Strong understanding of credit administration processes and operational requirements.
• Knowledge of loan documentation monitoring and related banking controls.
• Familiarity with core banking systems and credit administration data management.
• Understanding of credit administration Standard Operating Procedures.
• Knowledge of operational risk management and internal control assessment processes.
• Understanding of Risk and Control Self-Assessment and control testing activities.
• Familiarity with business continuity planning and Business Impact Analysis.
• Ability to review operational data and identify documentation or processing discrepancies.
• Understanding of banking systems enhancement processes and User Acceptance Testing.
• Ability to review business requirements, system design documentation, and data migration activities.

Leadership and Stakeholder Management

• Ability to lead and coordinate credit administration teams.
• Strong communication and stakeholder engagement skills.
• Ability to work effectively with international branches and Head Office departments.
• Capability to provide technical guidance and operational support to country teams.
• Strong organisational and planning skills.
• Ability to monitor action plans and coordinate timely completion of assigned activities.
• Effective coaching, training, and team development capabilities.
• Ability to establish performance objectives and provide constructive feedback.

Risk, Governance and Operational Skills

• Ability to identify operational risks and recommend appropriate control improvements.
• Strong attention to detail when reviewing credit administration information.
• Ability to analyse procedural gaps and recommend practical enhancements.
• Understanding of internal audit requirements and corrective action monitoring.
• Ability to maintain accurate management reports and supporting documentation.
• Commitment to regulatory compliance and established banking policies.
• Ability to manage multiple operational priorities and meet reporting deadlines.
• Sound professional judgment and accountability in handling assigned responsibilities.

About the Company

First Abu Dhabi Bank (FAB) is a major financial institution headquartered in Abu Dhabi, United Arab Emirates. The bank provides banking and financial services to individuals, businesses, and institutions across the UAE and international markets, with a presence in more than 20 markets spanning five continents. FAB supports its international banking activities through credit administration, risk management, operational governance, and financial services functions. These activities contribute to consistent banking operations and the effective management of credit-related processes across its international network. The bank invests in employee learning, professional development, and Emiratisation programmes. FAB also supports education, entrepreneurship, and financial literacy through partnerships and community initiatives. FAB promotes an inclusive workplace that values diverse perspectives and professional contributions. In December 2021, the bank became the first UAE and GCC bank to join the Net Zero Banking Alliance, committing to achieve net zero emissions by 2050.