Barista - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; Vor Ort; AED 36.000 - 72.000; Vollzeit

Zusammenfassung

Hilton in Ras Al Khaimah seeks a skilled barista to expertly prepare coffee beverages and provide exceptional guest service. You will know the hotel coffee menu, operate espresso equipment, handle payments, and keep the prep area clean.

Profile requires strong customer service, attention to detail, and teamwork with kitchen and dining staff to ensure a seamless guest experience. Training updates will keep you ahead on trends.

Qualifikationen

• Knowledge of coffee varieties and brewing methods.
• Familiarity with the hotel's coffee menu.
• Proficiency in operating coffee-making equipment.

Aufgaben

• Prepare a variety of coffee beverages per recipes and quality standards.
• Provide friendly, efficient service, take orders, and make recommendations.
• Understand the hotel’s coffee menu to assist guests with selections.
• Safely operate and maintain espresso machines, grinders, and milk frothers.

Kenntnisse

Coffee brewing

Menu knowledge

Customer service

Communication

Time management

Multitasking

Attention to detail

Milk steaming

Tools

Espresso machines

Grinders

Milk frothers

Cash handling

Jobbeschreibung

Responsibilities

Here’s what you’ll do during a typical day:

Essential Functions

• Expertly prepare a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, adhering to established recipes and quality standards.
• Provide friendly, efficient, and personalized service to hotel guests, taking orders accurately, making recommendations, and ensuring customer satisfaction.
• Have a thorough understanding of the hotel's coffee menu, including available beverages, ingredients, and customization options, to assist guests with their selections.
• Operate coffee-making equipment, such as espresso machines, grinders, and milk frothers, safely and efficiently, ensuring proper maintenance and cleanliness.
• Handle cash and electronic payments accurately, process transactions promptly, and maintain an organized and secure cash register area.
• Maintain high standards of cleanliness and hygiene in the coffee preparation area, including equipment, utensils, and work surfaces, in accordance with health and safety regulations.
• Monitor coffee and supplies inventory levels, restock as needed, and communicate inventory needs to management to ensure uninterrupted service.
• Collaborate with other hotel staff members, such as kitchen and dining room staff, to coordinate service and maintain a seamless guest experience.
• Proactively suggest additional menu items, promotions, or upgrades to guests to increase sales and enhance their overall experience.
• Stay updated on coffee trends, brewing techniques, and product offerings through training sessions and self-directed learning to continuously improve skills and knowledge.
• Quickly and effectively address any issues or complaints raised by guests, such as incorrect orders or equipment malfunctions, to resolve problems and maintain guest satisfaction.

Supportive Functions

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform general cleaning tasks to adhere to health and safety standards
• Keep work area clean and organized
• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.

Qualifications

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

What It Takes to Make the Stay

• Understanding of coffee varieties and brewing methods.
• Familiarity with the hotel's coffee menu.
• Proficiency in operating coffee-making equipment.
• Knowledge of hygiene and safety standards Skill in steaming and frothing milk.
• Proficiency in creating latte art.
• Strong customer service and communication skills.
• Effective time management and multitasking abilities.
• Attention to detail in beverage preparation.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award-Winning Workplace Culture

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.