Barista - Waldorf Astoria Ras Al Khaimah

Hilton; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Hilton Dubai is looking for a passionate barista to join our award-winning team. You will expertly prepare coffee beverages, greet guests, and deliver personalized service in a fast-paced hotel setting.

Responsibilities include operating coffee equipment, maintaining hygiene, managing payments, and upselling promotions while collaborating with kitchen and dining room staff to ensure a seamless guest experience.

Formación

• Experience preparing coffee beverages to standard recipes and quality guidelines.
• Familiarity with hotel coffee menu and customization options.
• Proficiency in operating coffee-making equipment and maintaining cleanliness.
• Knowledge of hygiene and safety standards in food service.
• Proficiency in creating latte art and beverage presentation.
• Strong customer service and communication skills for guest interactions.
• Effective time management and multitasking abilities in a busy environment.
• Attention to detail in beverage preparation and order accuracy.

Responsabilidades

• Prepare a variety of coffee beverages to established recipes.
• Provide friendly, efficient service, take orders, and make recommendations.
• Understand the hotel coffee menu and customization options.
• Operate espresso machines, grinders, and milk frothers safely and efficiently.
• Handle cash and electronic payments accurately and promptly.
• Maintain cleanliness and hygiene in the coffee prep area.
• Monitor inventory and restock as needed, communicating with management.
• Collaborate with kitchen and dining staff to ensure seamless guest experience.
• Proactively upsell additional menu items or promotions.
• Stay updated on coffee trends and product offerings through training.
• Address guest issues or complaints promptly to maintain satisfaction.

Conocimientos

Coffee varieties

Brewing methods

Menu familiarity

Equipment operation

Hygiene and safety

Latte art

Customer service

Time management

Multitasking

Attention to detail

Herramientas

Espresso machines

Grinders

Milk frothers

Descripción del empleo

Job Description:

Responsibilities

Heres what youll do during a typical day:

ESSENTIAL FUNCTIONS

• Expertly prepare a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, adhering to established recipes and quality standards.
• Provide friendly, efficient, and personalized service to hotel guests, taking orders accurately, making recommendations, and ensuring customer satisfaction.
• Have a thorough understanding of the hotels coffee menu, including available beverages, ingredients, and customization options, to assist guests with their selections.
• Operate coffee-making equipment, such as espresso machines, grinders, and milk frothers, safely and efficiently, ensuring proper maintenance and cleanliness.
• Handle cash and electronic payments accurately, process transactions promptly, and maintain an organized and secure cash register area.
• Maintain high standards of cleanliness and hygiene in the coffee preparation area, including equipment, utensils, and work surfaces, in accordance with health and safety regulations.
• Monitor coffee and supplies inventory levels, restock as needed, and communicate inventory needs to management to ensure uninterrupted service.
• Collaborate with other hotel staff members, such as kitchen and dining room staff, to coordinate service and maintain a seamless guest experience.
• Proactively suggest additional menu items, promotions, or upgrades to guests to increase sales and enhance their overall experience.
• Stay updated on coffee trends, brewing techniques, and product offerings through training sessions and self-directed learning to continuously improve skills and knowledge.
• Quickly and effectively address any issues or complaints raised by guests, such as incorrect orders or equipment malfunctions, to resolve problems and maintain guest satisfaction.

SUPPORTIVE FUNCTIONS

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform general cleaning tasks to adhere to health and safety standards
• Keep work area clean and organized
• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.

Qualifications

What It Takes to Make the Stay

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Understanding of coffee varieties and brewing methods.
• Familiarity with the hotels coffee menu.
• Proficiency in operating coffee-making equipment.
• Knowledge of hygiene and safety standardsSkill in steaming and frothing milk.
• Proficiency in creating latte art.
• Strong customer service and communication skills.
• Effective time management and multitasking abilities.
• Attention to detail in beverage preparation.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Requirements: