Bar Captain

Minor Food Holding Co., Ltd.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara The Palm Dubai Resort invites you to join its international luxury hospitality team. Based at Anantara’s premium resort on the Palm, you will contribute to delivering warm, attentive service that reflects Thai-inspired hospitality and a culture of generosity.

You will support guest satisfaction by supervising prompt, courteous service for all food and beverage orders, assisting during meals, and ensuring clean, welcoming guest areas.

Responsibilities

• Assure total guest satisfaction in the service of food and beverages through the supervision of prompt, courteous delivery of all Restaurants and Room Service orders.
• Be on the floor during the entire meal period and ensure adequate coverage.
• Train, maintain and enforce all Anantara Service Standards
• Manage an effective repair and maintenance program using work orders, inspections, etc.

Job description

Job Location:Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

Assure total guest satisfaction in the service of food and beverages through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Assist in maintaining a highly motivated and well-trained staff

Open and close shift in accordance with Manager's Checklist.

Train, maintain and enforce all Anantara Service Standards

Properly execute revenue and check control procedures on shift

Maintain a safe and sanitary work environment for all Associates and guests

Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

Find solutions for problems such as call outs, last-minute bookings, or any other daily problems that may arise.

Be on the floor during the entire meal period and ensure adequate coverage

Ensure that only a quality product is being served

Maintain proper Associate uniform standards

Manage an effective repair and maintenance program using work orders, inspections, etc.

Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates

Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy

Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly visible guest service position, requiring above average communication skills, interacting professionally with guests.