Banking Call Center Agent - Fresh UAE Grad

TalentRecruit Software Private Limited; Ras Al Khaimah; On-site; AED 50,000 - 73,000; Full time

Job summary

TalentRecruit Software Private Limited in Ras al-Khaimah is seeking a Call Center Agent - Emirati Fresh Graduate. The role handles inbound and outbound calls, assists customers with banking needs, and ensures high quality service while complying with bank policies.

Ideal candidates hold a bachelor's degree or diploma, have strong communication, and can manage high call volumes. Arabic and English skills preferred; experience in banking or CRM systems is a plus.

Qualifications

• Bachelor’s degree or diploma in a related field.
• Experience in a call center or customer service role, banking experience preferred.
• Strong communication and active listening skills.
• Ability to handle high call volumes with patience and professionalism.
• Basic knowledge of banking products and services.
• Proficiency in MS Office and CRM/call center systems.
• Multilingual Arabic & English preferred.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle inbound and outbound calls from customers in a professional and courteous manner.
• Respond to inquiries related to accounts, transactions, products, and services.
• Assist customers with digital banking platforms, card services, and loan queries.
• Record and escalate unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions in the system.
• Ensure compliance with banking regulations, policies, and security protocols.
• Promote bank products and services when appropriate.
• Meet defined service level agreements (SLAs) and performance targets.

Skills

Communication

Active listening

Customer service

Multilingual Arabic & English

Problem solving

High call volumes

Education

Bachelor’s degree or diploma

Tools

MS Office

CRM systems

Job description

TalentRecruit Software Private Limited in Ras al-Khaimah is seeking a Call Center Agent - Emirati Fresh Graduate. The role handles inbound and outbound calls, assists customers with banking needs, and ensures high quality service while complying with bank policies.

Ideal candidates hold a bachelor's degree or diploma, have strong communication, and can manage high call volumes. Arabic and English skills preferred; experience in banking or CRM systems is a plus.