Banking Call Center Specialist

DIB; Dubai; On-site; AED 39,000 - 73,000; Full time

Job summary

DIB in Dubai is seeking a Call Center Agent to engage customers, gather information, and resolve issues promptly, delivering high quality service and accurate product guidance. You will maintain up-to-date knowledge of bank offerings and adhere to policies while ensuring customer satisfaction.

With 0–1 years in a call center, you will work within a collaborative team, follow scheduling, participate in trainings, and aim for excellent service levels.

Qualifications

• 0-1 years of experience in a Call Center.

Responsibilities

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer's interactions and ensure issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank's different products.
• Maintain a high level of knowledge about the bank's products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.
• To be flexible to work with different line of businesses.

Job description

DIB in Dubai is seeking a Call Center Agent to engage customers, gather information, and resolve issues promptly, delivering high quality service and accurate product guidance. You will maintain up-to-date knowledge of bank offerings and adhere to policies while ensuring customer satisfaction.

With 0–1 years in a call center, you will work within a collaborative team, follow scheduling, participate in trainings, and aim for excellent service levels.