Bank Teller

Commercial Bank International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Commercial Bank International (CBI) invites applications for a Teller to manage cash and cheque transactions at the teller counter, delivering quality service while adhering to controls and reducing cash discrepancies.

Ideal profile: Higher Secondary education, 2–3 years’ teller experience, and strong knowledge of banking operations. Proficiency in English and Arabic, solid customer care, and PC skills with banking software are essential.

Qualifications

• Higher secondary education or equivalent.
• 2–3 years of teller experience or banking experience.
• Fluent in English and Arabic, both written and spoken.
• Strong customer service and communication skills.
• Proficient with banking software and PC applications.

Responsibilities

• Meet transaction processing standards and maintain high customer service levels.
• Process cash transactions (deposits/withdrawals) and balance cash at day end.
• Verify signatures on cheques and ensure approvals per authority levels.
• Accept and process clearing/collection cheques.
• Issue pay orders and drafts.
• Monitor cash deposits and note quality to detect anomalies.
• Highlight security concerns to supervisors and adhere to controls.
• Achieve service targets for customer transactions.
• Flag unusual transactions (money laundering/forgery) as needed.
• Maintain high service standards and manage branch cash position.
• Verify large cash holdings and denominations, act as cash vault custodian.
• Sort soiled notes and deposit them at Central Bank.

Skills

Banking operations

Bilingual EN/AR

Customer care

Organizing

PC skills

Education

Higher Secondary

Tools

Banking software

Job description

CBI is looking to hire a Teller to Manage and handle the cash / cheques transactions at the teller counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages.

Ideal Profile

Education Level Required:Higher Secondary School

Experience

2 to 3 years' experience as Teller

Other Skills Required for the Job

• Knowledge of Banking operations / techniques
• Communication skills in English and Arabic (written and spoken)
• Customer Care skills
• Organizing and planning skills
• PC skills (including familiarity with any banking software)

Duties and Responsibilities

• Meet transaction processing standards and maintain high level of customer service standards.
• Process cash transactions (deposits / withdrawals) in both local and foreign currency and ensure that cash is balanced at the end of the day.
• Verify signature(s) on payment cheques & ensure that these are approved as per authority levels prior to disbursement.
• Accept and process all types of clearing / collection cheques.
• Issue pay orders and drafts.
• Monitor cash deposit amounts / quality of notes in order to detect unusual transactions (money laundering, forgery) etc.
• Highlight security concerns to the Chief Teller and / or Branch Operations Manager
• Achieve set targets in terms of service standards for customer transactions.
• Alert the Chief Teller / Branch Manager / Branch Operations Manager or unusual transactions (money laundering / forgery) that may be detected.
• Maintain high service standards consistently.
• Manage cash position of the branch / Till in order to ensure that sufficient cash held for customer.
• Verify large cash holding of cash or its particular denominations
• Act as custodian of Cash Safe in the Vault.
• Sort out soiled notes and deposit these at the Central Bank.

Application deadline: 4th March 2022

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

We look forward to hear from you!

The CBI Team