Baggins Hotel Product Manager - UAE

Work at BagginsHQ; Dubai; Remote; AED 29,000 - 33,000; Full time

Job summary

BagginsHQ is seeking an experienced Product Manager to drive market growth, customer acquisition and subscription performance for Baggins Hotel, a cloud-based hospitality management platform. You will own the product's commercial results in the assigned market, targeting hotels, resorts and hospitality groups to improve efficiency and profitability.

This is an individual contributor role with no sales team or subordinates, requiring strong networks in hospitality and a proven ability to

Qualifications

• Demonstrable experience in hotel management and hospitality operations.
• Strong understanding of hotel front desk, reservations and guest services.
• Experience in business development, client acquisition and SaaS subscriptions in hospitality.

Responsibilities

• Identify and acquire hotels, resorts and hospitality groups.
• Develop and execute growth and customer acquisition strategies.
• Demonstrate platform capabilities to prospects and converts trials to paying customers.
• Build relationships with hotel owners and decision-makers.
• Maintain commercial pipeline and verifiable revenue records.
• Gather feedback for product improvements and market growth.

Skills

Hotel management

Hospitality operations

Business development

SaaS subscriptions

PMS familiarity

Client acquisition

Negotiation

Relationship management

Tools

PMS software

Online booking platforms

Restaurant POS systems

Job description

BagginsHQ is seeking an experienced, commercially driven Product Manager to lead the market growth, customer acquisition and subscription performance of Baggins Hotel, our comprehensive cloud-based hotel and hospitality management platform.

Baggins Hotel helps hotels, resorts, lodges, guesthouses and hospitality groups streamline their daily operations through an integrated system covering reservations, front desk management, online bookings, restaurant and dining operations, housekeeping, spa services, events, staff management and financial reporting.

The successful candidate will take direct ownership of the product's commercial performance within their assigned market, targeting hospitality businesses seeking modern technology solutions to improve operational efficiency, guest experiences and profitability.

This is an individual contributor position with no sales team or subordinates.

Key Responsibilities

BagginsHQ is seeking an experienced, commercially driven Product Manager to lead the market growth, customer acquisition and subscription performance of Baggins Hotel, our comprehensive cloud-based hotel and hospitality management platform.

Baggins Hotel helps hotels, resorts, lodges, guesthouses and hospitality groups streamline their daily operations through an integrated system covering reservations, front desk management, online bookings, restaurant and dining operations, housekeeping, spa services, events, staff management and financial reporting.

The successful candidate will take direct ownership of the product's commercial performance within their assigned market, targeting hospitality businesses seeking modern technology solutions to improve operational efficiency, guest experiences and profitability.

This is an individual contributor position with no sales team or subordinates.

• Independently identify, approach and acquire hotels, resorts, lodges, guesthouses and hospitality groups requiring property management software.
• Develop and execute practical product growth and customer acquisition strategies within the assigned market.
• Promote Baggins Hotel through hospitality industry networks, hotel associations, tourism communities, direct outreach and strategic business relationships.
• Present and demonstrate the platform's property management, reservations, front desk, direct booking, restaurant POS, housekeeping and financial management capabilities.
• Convert genuine hospitality prospects and free trial users into paying subscribers.
• Build professional relationships with hotel owners, general managers, operations managers, revenue managers and hospitality decision-makers.
• Identify operational challenges faced by hospitality businesses and demonstrate how Baggins Hotel addresses those challenges.
• Assist prospective customers in understanding available subscription plans and selecting suitable packages.
• Maintain customer relationships, encourage subscription renewals and minimise cancellations.
• Monitor verified subscription revenue, customer acquisition, retention and market performance.
• Maintain accurate and verifiable records of prospects, engagements, product demonstrations and commercial outcomes.
• Gather customer feedback and provide recommendations for product improvements and market growth.
• Independently achieve the Company's established verified revenue targets.

Important: BagginsHQ does not provide Company Leads for this position. The Product Manager is expected to possess the hospitality industry knowledge, professional networks and commercial initiative necessary to independently source and convert genuine business opportunities.

Requirements

• Demonstrable professional experience in hotel management, hospitality operations, tourism, resort management, hospitality technology or related sectors.
• Strong understanding of hotel operations, reservations, guest services, front desk administration, housekeeping and hospitality business challenges.
• Practical experience in business development, client acquisition, SaaS subscriptions or commercial growth within the hospitality sector.
• Familiarity with hotel property management systems (PMS), online booking platforms, restaurant POS systems or hospitality software.
• Established professional relationships within the hospitality industry, or proven ability to independently develop such relationships.
• Ability to communicate effectively with hotel owners, general managers, operations managers and hospitality decision-makers.
• Strong product presentation, negotiation, relationship management and customer retention skills.
• Ability to independently develop and manage a commercial pipeline without a supporting sales team.
• High standards of professionalism, accountability, integrity and commercial discipline.
• Ability to maintain accurate records and provide verifiable revenue and customer acquisition reports.
• Access to a reliable computer, stable internet connection and a suitable remote working environment.

Probation and Performance Requirements

Probation Period: 30 Days

During probation, the Product Manager must:

• Generate a minimum of USD 500 in verified Baggins Hotel revenue.
• Independently acquire genuine paying hospitality business customers.
• Demonstrate consistent prospecting, product demonstrations, customer engagement and follow-up.
• Maintain accurate and verifiable customer acquisition records.
• Demonstrate satisfactory professionalism, reliability, accountability and product knowledge.

Only genuine payments received and verified by BagginsHQ count towards the revenue target. Free trials, unpaid registrations, fabricated transactions and refunded payments do not qualify.

Performance will be reviewed on Day 14 and Day 30.

Successful probation requires achieving the minimum verified revenue target and receiving a satisfactory overall performance assessment. Permanent confirmation is not automatic.

Permanent Employment Performance

Upon successful confirmation, the Product Manager must generate a minimum of USD 2,000 in verified Baggins Hotel revenue every month.

The Product Manager is also responsible for maintaining customer satisfaction, encouraging subscription renewals, minimising customer churn and supporting sustainable product growth.

Continued employment is subject to satisfactory performance, Company policies and applicable employment terms.

Benefits

During Probation

• 30-day performance assessment period.
• No monthly facilitation allowance.
• Opportunity to qualify for permanent employment through demonstrated commercial results.
• Access to approved product information, training and Company systems necessary to perform the role.
• Probationary remuneration in accordance with applicable employment laws and agreed contractual terms.

Upon Permanent Confirmation

• Fixed Monthly Salary: USD 700
• Monthly Facilitation Allowance: USD 100
• Total Fixed Monthly Compensation: USD 800
• Fully remote working arrangement.
• Direct ownership of Baggins Hotel's commercial growth within the assigned market.
• Paid leave and applicable employment benefits in accordance with Company policy and local employment laws.
• Long-term career opportunities within BagginsHQ's technology product ecosystem.

BagginsHQ is seeking an experienced hospitality-sector professional who understands hotel operations and can independently convert that expertise into genuine paying customers, verified revenue and sustainable subscription growth.