Backoffice Operations Executive - Telecom

XAD Technologies; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

XAD Technologies in Dubai seeks a detail-oriented Back Office Operations Executive - Telecom to join our Network Operations team. The role involves configuring and troubleshooting telecom systems and ensuring smooth back-end infrastructure operations.

The ideal candidate has strong networking knowledge, VoIP experience, and the ability to document procedures while collaborating with field teams to resolve issues promptly.

Qualifications

• Must have a Bachelor's degree in a related field and relevant certifications preferred.
• Minimum 2+ years in network support/operations environment.
• Experience configuring and troubleshooting telecom/network equipment is required.

Responsibilities

• Configure, maintain and troubleshoot GPON technologies (Nokia/Huawei).
• Support Cisco routing and switching platforms including VLANs STP and port security.
• Manage and support VoIP infrastructure and IP telephony (SIP, CUCM).
• Provision and troubleshoot trunk lines (PRI, BRI, SIP).
• Configure MPLS and VPN services.
• Provide technical support for 5G network operations and leased line services.
• Collaborate with field teams to resolve issues promptly.
• Maintain accurate documentation of configurations, incidents, and procedures.

Skills

Analytical skills

Problem-solving

Communication skills

Team collaboration

Education

Bachelor's degree in Telecommunication / Computer Science / Electronics or related field

CCNA

CCNP

Huawei Certification

Tools

GPON (Nokia/Huawei)

Cisco Routing & Switching

VoIP & IP Telephony (SIP, CUCM)

Trunking: PRI, BRI, SIP

MPLS & VPN

5G basics & leased lines

Job description

Role Overview:

We are seeking a detail-oriented and technically proficient Back Office Operations Executive - Telecom to join our Network Operations team. The ideal candidate will be responsible for providing technical support configuring and troubleshooting network and telecommunication systems and ensuring the seamless operation of back-end infrastructure. This role requires strong knowledge of networking technologies VoIP systems and telecommunication protocols.

Key Responsibilities:

• Configure maintain and troubleshoot GPON technologies (Nokia Huawei).
• Support Cisco routing and switching platforms including VLANs STP and port security.
• Manage and support VoIP infrastructure and IP telephony systems including SIP SIP trunks and Cisco Unified Call Manager (CUCM).
• Provision and troubleshoot trunk lines such as PRI BRI and SIP.
• Configure and support MPLS and VPN services.
• Provide technical assistance for 5G network operations and leased line services.
• Collaborate with the field and front-line teams to ensure timely resolution of customer and infrastructure issues.
• Maintain accurate documentation of configurations incidents and technical procedures.

Required Technical Skills:

• GPON (Nokia and Huawei) configuration and troubleshooting.
• Cisco Routing & Switching: VLANs STP and port security.
• VoIP & IP Telephony: SIP CUCM SIP trunks and IP phone provisioning.
• Trunking technologies: PRI BRI and SIP.
• MPLS and VPN technologies.
• Knowledge of 5G network basics and leased line provisioning.

Qualifications:

• Bachelors degree in Telecommunication Computer Science Electronics or a related field.
• Relevant certifications (e.g. CCNA CCNP Huawei Certification) are preferred.
• 24 years of experience in a network support or operations environment.

Soft Skills & Competencies:

• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication and coordination skills.
• Team-oriented with a customer-focused mindset.