B2B FinTech Collections Specialist - UAE

Comfi.ai; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Visa sponsorship

Health insurance

Job summary

Comfi is seeking a Collections Specialist to own the full collections cycle for a high-volume SME portfolio in our Dubai office. You will assess risk on overdue accounts, enforce payment terms, negotiate resolutions, and protect cash-flow while maintaining professional communication with clients.

Collaborating with Finance, Risk and Operations, you will contribute to improving collections workflows, monitor credit risk, and escalate issues when needed in a fast-moving fintech startup.

Qualifications

• 2–5 years of experience in B2B credit control, collections, or financial operations.
• Experience with SME clients is a plus.
• Fluency in English and Hindi; Arabic is a plus; based in UAE.

Responsibilities

• Proactively manage a portfolio of overdue accounts and minimize risk exposure.
• Follow structured collections workflows and suggest improvements.
• Negotiate payment plans and settlements in line with policy and risk guidelines.
• Assess client payment behavior and flag high-risk accounts early.
• Track payments, update internal systems, and ensure data accuracy.
• Prepare daily/weekly collections and credit risk reports.
• Collaborate with finance, legal, and risk teams on escalations.
• Support dispute resolution by coordinating with internal departments.
• Maintain professional, customer-focused communication throughout interactions.
• Identify trends or risks and flag issues to management.
• Contribute to building efficient credit control processes as the team scales.

Skills

B2B credit control

Collections

Financial operations

CRM/collection tools

Tools

CRM software

Excel

Job description

Comfi is seeking a Collections Specialist to own the full collections cycle for a high-volume SME portfolio in our Dubai office. You will assess risk on overdue accounts, enforce payment terms, negotiate resolutions, and protect cash-flow while maintaining professional communication with clients.

Collaborating with Finance, Risk and Operations, you will contribute to improving collections workflows, monitor credit risk, and escalate issues when needed in a fast-moving fintech startup.