Collections Specialist | FinTech | Dubai, On-site

Comfi Payments; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

Job summary

Comfi Payments is seeking a Collections Specialist to manage overdue SME accounts and enforce payment terms in a fast-growing fintech environment. You will own the full collections cycle, negotiate resolutions, and collaborate with finance, risk, and operations to protect cash flow.

Ideal candidates have 2–5 years in B2B credit control or collections, with strong English and Hindi, and a proactive, detail-oriented approach. UAE-based, onsite with visa sponsorship and health insurance provided.

Qualifications

• 2–5 years of experience in B2B credit control, collections, or financial operations.
• Experience with SME clients is a bonus.
• Strong understanding of credit risk and payment terms enforcement.
• Excellent communication and negotiation skills.

Responsibilities

• Proactively manage a portfolio of overdue accounts to minimize risk.
• Negotiate payment plans and settlements per policy.
• Collaborate with finance, risk, and operations to resolve issues.
• Prepare daily/weekly collections and credit risk reports.
• Maintain data accuracy in internal systems.
• Skip tracing experience is a plus.

Skills

Credit control & collections

Financial operations

CRM tools

Excel

Negotiation

Bilingual English/Hindi

Tools

CRM software

Job description

Location

Location: Dubai, UAE (Onsite)

Type

Type: Full-time

Compensation

Compensation: Competitive Salary

Benefits

• Visa sponsorship, medical insurance

About Comfi

Comfi is a fast-growing B2B payment platform helping suppliers across MENA offer flexible payment terms to their SME clients — while getting paid upfront.

We work with businesses in automotive, electronics, F&A, and healthcare, giving them the cash flow power to scale — without risk or payment delays.

We’ve secured $60M in venture debt facilities and we’re scaling fast, growing at 20% month-over-month.

We’re not here to make B2B finance a bit better — we’re here to flip the model and give businesses what they actually need: clarity, speed, and control.

The Role

We’re looking for a Collections Specialist with strong credit control experience in B2B Lending or Financial Services — someone proactive, detail-oriented, and confident managing a high-volume SME portfolio.

In this role, you’ll own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company’s cash-flow health.

You will collaborate closely with the finance, risk, and operations teams to solve payment issues, update internal systems, and maintain high-quality customer communication. This position is ideal for someone who is hands-on, organized, and thrives in a fast-moving, startup environment.

What You’ll Do

• Proactively manage a portfolio of overdue accounts, applying collection best practices to minimize risk exposure
• Follow structured collections workflows while suggesting improvements where needed
• Negotiate payment plans and settlements in alignment with company policy and credit risk guidelines
• Assess client payment behavior and flag high-risk accounts early
• Track payments, update internal systems, and ensure data accuracy
• Prepare daily/weekly reports on collections and credit risk performance
• Collaborate with finance, legal, and risk teams on escalations
• Support dispute resolution by coordinating with internal departments
• Maintain professional, customer-focused communication throughout all interactions
• Identify trends or risks and flag issues early to management
• Contribute to building efficient credit control processes as the team scales
• Experienced with skip-tracing

What You Bring?

• 2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services)
• Bonus: Experience working with SME clients
• Strong understanding of credit risk, credit products and payment terms enforcement
• Strong communication and negotiation skills
• Excellent follow-up, accuracy, and attention to detail
• Ability to work with CRM/collection tools and Excel
• Comfortable with a fast-paced, performance-driven environment
• Professionalism and empathy when handling sensitive client cases
• Fluency in English and Hindi. Arabic is a plus
• Based in the UAE

Why Join Us?

• High Impact – Contribute directly to revenue protection and cash-flow stability
• Fast Growth – Be part of a rapidly expanding fintech startup
• Career Development – Grow into senior roles as the team scales
• Regional Exposure – Work with SMEs across the UAE
• Strong Support – Visa sponsorship and health insurance