Collections Specialist - Optimize Cash Flow & Recoveries

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

Al-Futtaim Finance is seeking a Collections Executive to maximise recovery by following up with past-due accounts and maintaining accurate records. You will collaborate with Operations and other teams to resolve payment issues while upholding ethical standards.

The role requires strong negotiation, excellent communication, and proficiency with collection systems and MS Office. A bachelor's degree and at least 3 years of collections experience are preferred, with a focus on compliant,

Qualifications

• Bachelor's degree in finance, business administration, or a related field.
• At least 3 years of experience in collections or a similar financial role.
• Proficient in using Collection Management Systems and Microsoft Office Suite.
• Strong negotiation and communication skills.

Responsibilities

• Conduct regular follow-ups with past-due customers via telephone calls and emails to ensure timely collection of overdue amounts.
• Maintain complete and accurate collection records by documenting all customer interactions in the Collection Management Log.
• Respond promptly and professionally to customer queries related to collections.
• Ensure timely and effective collection of overdue amounts through consistent and rigorous follow-up to recover the pending dues.
• Provide timely feedback and updates to the team regarding customer payment behaviour, history, and financial health.
• Ensure strict adherence to collection procedures, SOP, compliance standards, and ethical practices while protecting the organization's reputation.
• Handle timely escalation and transfer of accounts for legal action by completing required formalities and following up until resolution.
• Coordinate with all relevant departments, including Operations, to resolve customer/account issues affecting customer payment behaviour.
• Negotiate repayment solutions with customers via calls, emails, and meetings to resolve pending dues.
• Submit periodic ad-hoc reports to the Line Manager.

Skills

Communication skills

Time management

CMS & data tools

Ethics & compliance

Education

Bachelor's degree

Job description

Al-Futtaim Finance is seeking a Collections Executive to maximise recovery by following up with past-due accounts and maintaining accurate records. You will collaborate with Operations and other teams to resolve payment issues while upholding ethical standards.

The role requires strong negotiation, excellent communication, and proficiency with collection systems and MS Office. A bachelor's degree and at least 3 years of collections experience are preferred, with a focus on compliant,