AVP, Customer Services - Emiratized

First Abu Dhabi Bank (FAB); Dubai; On-site; AED 700,000 - 950,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Dubai is seeking an experienced leader to supervise the Middle Office and Client Services teams at the Dubai Branch, ensuring smooth operations and client service excellence.

The role partners with internal audits and regulators (SCA), oversees the institutional desk, and quickly identifies and resolves operational issues. A strong track record in financial services and regulatory knowledge is essential.

Qualifications

• 10+ years in financial services (brokerage, equity, investment, financial markets).
• In-depth understanding of SCA and market rules and regulations.
• Extensive analytical experience.
• Strong knowledge of local market products and services.

Responsibilities

• Supervise the entire Middle Office and Client Services teams across FABS Dubai Branch.
• Support internal and external audits and provide client-related paperwork
• Consult with and support the Regulator (SCA) on client-related needs
• Oversee the institutional desk for client services and middle office
• Identify, prioritize and solve operational problems promptly

Skills

Analytical skills

Regulatory knowledge

Leadership

Education

Bachelor's degree in Business Administration

Job description

Responsibilities

• Supervise the entire Middle Office and Client Services teams across FABS Dubai Branch
• Support internal and external audits and provide client-related paperwork
• Consult with and support the Regulator (SCA) on client-related needs
• Oversee the institutional desk for client services and middle office
• Identify, prioritize and solve operational problems promptly

Requirements

• Business administration bachelor's degree
• 10+ years in financial services (brokerage, equity, investment, financial markets)
• In-depth understanding of SCA and market rules and regulations
• Extensive analytical experience
• Strong knowledge of local market products and services

About the Company

First Abu Dhabi Bank is the largest bank in the UAE, offering personal, private and investment banking services.