Senior Officer, WB, IB&M, and PCBG Account Services (Emiratised Role)

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking an experienced Banking Operations professional to support Client Services and Onboarding workflows in Abu Dhabi. You will handle requests, review documents, process onboarding and remediation transactions, and maintain logs and dashboards to monitor turnaround times.

The role requires a diploma or bachelor's degree in Banking, Finance, or Business Administration, at least three years of banking experience, knowledge of core banking systems, and strong

Qualifications

• Diploma or Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
• Minimum of three years of banking experience, preferably in CCB, IB, or Account Services.
• Working knowledge of core banking systems.
• Familiarity with banking policies and procedures.
• Good written and verbal communication skills in English.

Responsibilities

• Handle all requests promptly and efficiently in compliance with service-level agreements.
• Maintain service logs and operational dashboards to monitor turnaround times.
• Review and validate documents from Client Services and Onboarding.
• Process BBG activities and manage high-volume requests for BBG clients.
• Manage the BBG Help Desk and respond to stakeholder queries.
• Identify and escalate compliance, legal, credit, and operational risks.
• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review transactions for AML and legal risks.
• Support process improvement and data-migration initiatives.

Education

Diploma or Bachelor’s degree in Banking, Finance, Business Administration

Tools

Core banking systems

Job description

Responsibilities

• Handle all requests promptly and efficiently in compliance with service-level agreements
• Maintain service logs and operational dashboards to monitor turnaround times
• Review and validate documents from Client Services and Onboarding
• Process BBG activities and manage high-volume requests for BBG clients
• Manage the BBG Help Desk and respond to stakeholder queries
• Identify and escalation compliance, legal, credit, and operational risks
• Process onboarding and remediation transactions for Corporate and Institutional Banking customers
• Review transactions for AML and legal risks
• Support process improvement and data-migration initiatives

Requirements

• Diploma or bachelor's degree in Banking, Finance, Business Administration, or a related field
• Minimum of three years of banking experience, preferably in CCB, IB, or Account Services
• Working knowledge of core banking systems
• Familiarity with banking policies and procedures
• Good written and verbal communication skills in English

About the Company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages.