AVP, Client Manager - Global Network Banking

United States Citigroup; Dubai; On-site; AED 250,000 - 400,000; Full time

Job summary

Citigroup in Dubai seeks a Client Manager within Global Network Banking to deliver best-in-class client experience, coordinating onboarding, implementation, and credit management across teams. This client-facing banker role serves as the central point of contact for clients and internal partners to ensure operational efficiency and effective relationship support.

The ideal candidate has 5+ years in client management within financial services, strong KYC/AML knowledge, excellent communication,

Qualifications

• 5+ years in client management or related financial services role.
• Solid knowledge of KYC/AML regulatory requirements.
• Strong organizational and time-management skills with multiple priorities.
• Excellent communication and relationship-building abilities.

Responsibilities

• Maintain professional relationships with client representatives and internal partners for origination activities.
• Manage credit requests and monitor lines, escalating exceptions as needed.
• Own end-to-end client onboarding from CRM requests to post-implementation follow-up.
• Serve as primary contact for client escalations and day-to-day operational flows.
• Own KYC for a portfolio of clients and maintain accurate client profiles.

Skills

Relationship management

Credit management

KYC/AML

Onboarding

Education

Bachelor's degree in Finance or related field

Job description

The Client Manager is a pivotal role focused on delivering a best in class client experience The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation service coordination and credit management within the Global Network Banking team This position acts as a central point of contact for clients and internal partners ensuring operational efficiency and effective relationship support

Responsibilities

• 1 Relationship amp Origination Support Maintain professional relationships with client representatives Understand client drivers and support Subsidiary Account Managers Regional Account Managers RAMs and Parent Account Managers PAMs as applicable in origination activities Identify and originate low-complexity opportunities Actively contribute to business campaigns including account planning wallet sizing and corridor or product initiatives
• 2 Credit Management Manage credit requests in close coordination with various internal teams Monitor credit lines and elevate exceptions3
• 3 Onboarding amp Implementation Own the end-to-end client onboarding experience from initiating CRM requests to post-implementation follow-up Oversee client documentation and facilitate client training to ensure a smooth transition
• 4 Service Coordination Serve as the primary point of contact for managing and resolving client escalations Facilitate day-to-day operational flows and track client feedback
• 5 KYC Ownership Act as the designated KYC Know Your Customer owner for a portfolio of clients Take responsibility for completing and maintaining accurate client profiles

Qualifications

Experience : 5+ years of experience in client management or a related role within the financial services industry. Technical Skills : Product knowledge and understanding of operational processes and KYC/AML regulatory requirements. Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously. Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes. Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships Attention to Detail: High level of accuracy and attention to detail in all aspects of work.Education: Refer to the table below for education requirement by job level. Education: Bachelor s degree in Finance or a related field