AVP, Client Manager - Global Network Banking (UAE NATIONALS ONLY)

Citi; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Citi in Dubai is seeking a Client Manager to deliver an exceptional client experience within Global Network Banking. You will coordinate onboarding, implementation, credit management, and KYC ownership for a portfolio of clients.

Reporting to senior managers, you will maintain client relationships, manage escalations, and ensure smooth operations across internal teams while supporting origination activities and service delivery.

Qualifications

• 5+ years in client management or related financial services role.
• Strong product knowledge and understanding of KYC/AML requirements.
• Excellent organizational and time-management skills.
• Proven problem-solving and process-improvement capabilities.
• Strong communication and relationship-building with multiple stakeholders.
• Attention to detail and high accuracy.

Responsibilities

• Maintain professional relationships with client representatives.
• Support origination activities with RAMs and PAMs.
• Own end-to-end onboarding and post-implementation follow-up.
• Manage credit requests and monitor credit lines.
• Act as KYC owner for a client portfolio and ensure accuracy.

Skills

Client relationship management

Communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree in Finance or related field

Job description

The Client Manager is a pivotal role focused on delivering a best in class client experience

The Client Manager is a client facing banker responsible for a seamless execution on onboarding and implementation, service coordination and credit management within the Global Network Banking team. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities

1. Relationship & Origination Support

• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.
• Identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.

2. Credit Management

• Manage credit requests in close coordination with various internal teams
• Monitor credit lines and escalations exceptions

3. Onboarding & Implementation

• Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Oversee client documentation and facilitate client training to ensure a smooth transition.

4. Service Coordination

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback

5. KYC Ownership

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

Qualifications

• Experience: 5+ years of experience in client management or a related role within the financial services industry.
• Technical Skills: Product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Organizational Skills: Excellent organizational and time-management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Problem-Solving: Proven ability to resolve client issues, manage escalations, and improve processes.
• Interpersonal Skills: Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships
• Attention to Detail: High level of accuracy and attention to detail in all aspects of work.

Education

Refer to the table below for education requirement by job level.

• Education: Bachelor's degree in Finance or a related field

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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