Automotive Outbound Call Specialist – UAE (KPI‑Driven)

Alba Corporation; Dubai; On-site; AED 36,000 - 43,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

Ongoing training

Job summary

Alba Corporation in Dubai, UAE, is looking for a Call Center Agent to join its Automotive division, handling outbound calls, engaging leads, and presenting vehicle options.

You will book test drives and service appointments, log conversations in the CRM, and strive to meet daily and monthly KPIs in a fast-paced, target-driven environment.

The role requires strong English communication, familiarity with CRM tools, and willingness to relocate if needed.

Qualifications

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.

Responsibilities

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Skills

Outbound calling

Telesales

Verbal communication

CRM usage

Pressure handling

Tools

CRM software

Job description

Alba Corporation in Dubai, UAE, is looking for a Call Center Agent to join its Automotive division, handling outbound calls, engaging leads, and presenting vehicle options.

You will book test drives and service appointments, log conversations in the CRM, and strive to meet daily and monthly KPIs in a fast-paced, target-driven environment.

The role requires strong English communication, familiarity with CRM tools, and willingness to relocate if needed.